Why Contact Centres Struggle with High Agent Turnover in 2021

New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centres Struggle with High Agent Turnover…

Take Part in the UK’s Largest Survey of Contact Centres

With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’…

CCMA Evolution of the Contact Centre Research

CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…

Will Data Security Hold Back Remote Contact Centre Working?

Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…

Contact Centres Face Workforce Gaps as CX Becomes Complex

Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…

Contact Centre Agents Want Employers to Offer Hybrid Working

Study of 200 UK-based contact centre advisors reveals that the majority want to split their time…

How Has the Pandemic Affected UK Customer Experience? 

The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…

The 2021 UK Customer Experience Decision-Makers’ Guide

ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…

Nuisance Calls and Texts Tumbled 20% in 2020

Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to…

What contact centre advisors Want From Hybrid Working

CCMA contact centre research reveals what contact centre advisors really want from hybrid working The majority…

Contact Centres Require Human Touch to Function in Hybrid World

Contact centres require human touch to function in a hybrid world, new research reveals Contact centre…

Contact Centre Agents Feel ‘Let Down’ by Lack of Information

Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…

Contact Centre Research Industry at Turning Point

Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…

Is your contact centre ready to win with the customers of 2021?

Is your contact centre ready to win with the customers of 2021? In 2020, Vonage surveyed…

Remote Working of Contact Centre Staff – Take the Survey

The huge rise in remote working of staff, to include contact centre agents, has meant that…

Financial Services Wasting Millions in Call Volumes

Financial services sector wasting millions in unnecessary call centre volumes A new research report from Go…

Evolution of Contact Centres Raises Important Questions

CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…

Contact Centres Are Increasing Investment in Digital Channels & AI

Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual…

Take Part in a 3 Minute Contact Centre Headset Survey

Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK…

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