Calabrio Appoints New Leader of Customer Service & Support Team

Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally…

Gen Z is Crucial to Solving the Contact Centre Tech Skills Shortage

Gen Z is crucial to solving the customer service tech skills shortage in the contact centre…

75 Contact Centre Jobs Created Leisure Operator GLL

75 jobs created in Belfast Contact Centre by leisure operator GLL – Leisure operator GLL has…

Ocado Sunderland Contact Centre Delivers The Goods

Ocado Sunderland based contact centre delivers the goods Ocado Retail, the world’s largest online grocery retailer,…

British Gas Grows Partnership with ResQ Creating 200 Jobs

British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced…

Chubb Contact Centre Celebrates its First Year

Chubb’s Blackburn Contact Centre celebrates its first year August has been a momentous month for Chubb’s…

Recruitment & Retention in your Contact Centre

Recruitment and retention in your contact centre – Download the eBook from MaxContact In the face…

Multilingual Contact Centres Facing Challenges Recruiting Agents

Multilingual contact centres facing challenges recruiting language capabilities – Research released today by the CCMA (Call…

BT Group announces New Flagship Sheffield Office

BT Group has today unveiled plans to open a multi-million-pound new building in the heart of…

How to Hire Work from Home Contact Centre Agents

Bringing new hires into your contact centre is rarely an easy task. Managers have a lot…

SVL Welcomes Member to Longest Established Contact Centre Sales Team

SVL welcome newest member to longest established Contact Centre sales team in country. The newest member…

Multilingual Contact Centres and Staffing Challenges

How Can Multilingual Contact Centres Alleviate Staffing and Operational Challenges? Justin Custer, CEO of ChatLingual Hint:…

Speaking Customer’s Language: Everyone Speaks English?

Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the…

Quantanite Expand Leadership Team further with New CCO

Customer Experience Solutions and Outsourcing – Experts, Quantanite, expand Leadership Team further with new CCO Quantanite,…

Stagecoach Officially Opens New Contact Centre in Perth

Stagecoach, the UK’s largest bus and coach operator, have officially opened their new flagship contact centre…

MaxContact Builds on Record Year of Growth with New VP of Engineering  

Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering…

North East Ambulance Service Opens New Contact Centre

North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in…

New NHS 24 Contact Centre opened by First Minister

The First Minister has opened a new NHS24 contact centre in Hillington, Glasgow, as part of…

Ventrica appoints Jo Regan-Iles as new Chief People Officer

Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…

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