Bringing new hires into your contact centre is rarely an easy task. Managers have a lot…
Category: – Recruitment
SVL Welcomes Member to Longest Established Contact Centre Sales Team
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member…
Multilingual Contact Centres and Staffing Challenges
How Can Multilingual Contact Centres Alleviate Staffing and Operational Challenges? Justin Custer, CEO of ChatLingual Hint:…
Speaking Customer’s Language: Everyone Speaks English?
Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the…
Quantanite Expand Leadership Team further with New CCO
Customer Experience Solutions and Outsourcing – Experts, Quantanite, expand Leadership Team further with new CCO Quantanite,…
Stagecoach Officially Opens New Contact Centre in Perth
Stagecoach, the UK’s largest bus and coach operator, have officially opened their new flagship contact centre…
MaxContact Builds on Record Year of Growth with New VP of Engineering
Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering…
North East Ambulance Service Opens New Contact Centre
North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in…
New NHS 24 Contact Centre opened by First Minister
The First Minister has opened a new NHS24 contact centre in Hillington, Glasgow, as part of…
Ventrica appoints Jo Regan-Iles as new Chief People Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…
Firstsource Committed to Create Contact Centre Jobs
Firstsource committed to create contact centre jobs, expand operations and investment across the UK Firstsource Solutions…
Engaged Employees: Difference Between Successful & Struggling Contact Centre
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of…
KCOM Searching for Local Talent at Hull Contact Centre
KCOM has launched a major recruitment drive to fill 40 new customer service roles at their…
Vodafone Create 300 Jobs at Stoke-on-Trent Contact Centre
Vodafone confirms future way of working in the UK, including the creation of 300 new customer-facing…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at…
Stagecoach Appoint New Head of Customer Service
New Stagecoach dedicated customer contact centre moves a step closer with new Head of Customer Service…
Echo MS Appoint Customer Services Director to Board
Contact centre Outsource company Echo Managed Services appoints customer services director to its board Rachael Merrell…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your…
Infobip appoints Bobby White as Head of Marketing, Europe
Infobip appoints Bobby White as Head of Marketing, Europe Infobip, the global communications provider, has announced Bobby White…