New NHS 24 Contact Centre Opens in Dundee
A new NHS 24 contact centre has opened in Dundee – allowing the service to help more people and further…
– Recruitment
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022 the year of the…
Contact Centre Attrition Risks if Resignations Start
Contact Centre attrition levels are at risk of spiralling if the ‘Great Resignation’ starts to really bite Looking after advisors’…
BT 150 New Jobs & Second Contact Centre in Newcastle
BT announces 150 new jobs and second multi-million pound contact centre in Newcastle BT Group today announced that it will…
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben Booth, CEO of MaxContact,…
Calabrio Introduces First SVP of Corporate Development
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more…
CC33 Recruitment Drive at Sheffield Contact Centre
CC33 set to recruit more than 75 people and announce generous new employee package at Sheffield Contact Centre Sheffield-based CC33…
Europa Announces Employee Expansion at Contact Centre
Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part…
ECO set to create 350 Jobs at Sunderland Contact Centre
ECO (EC Outsourcing) set to create 350 new contact centre jobs at Doxford International Business Park, Sunderland ECO (EC Outsourcing)…
Work Starts on New NHS Contact Centre in Medway
Work starts on new multi-purpose ambulance, 999 and NHS 111 contact centre in Medway, Kent. Building work has started on…
Echo-U Creating 400 jobs at North East Contact Centres
Contact Centre outsource company have announced a recruitment drive at their contact centre sites in Newcastle and Middlesbrough following contract…
Sainsbury’s Launch Biggest Ever Christmas Recruitment Drive
Sainsbury’s launches biggest ever Christmas recruitment drive creating 22,000 jobs, to include an additional 180 contact centre agents, across Sainsbury’s…
BT New Contact Centre Opens in Warrington
BT have announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a…
Contact Centre Outsourcer Sigma Plant Trees For Staff
Environmental tree planting project helps contact centre outrsource Sigma celebrate new staff appointments A unique partnership has seen a forest…
Two-Tier Culture in Contact Centres – Fight It or Embrace It?
Hybrid Working the Two-Tier Culture in Contact Centres: Fight It or Embrace It?. 83% of businesses agree There are those…
Just Eat creates 1,500 North East jobs at New Contact Centre
Recruitment is under way at Just Eat as it announces details of their 1,500 seat contact centre at Rainton Bridge,…
BT completes Contact Centre Refurb with 350 New Jobs
350 new jobs as BT completes multi-million pound Doncaster Contact Centre refurbishment BT announced today it is recruiting for 350…
Ventrica Appoint Commercial Director at Contact Centre
Ventrica appoint Will Marsden as Commercial Director at Southend contact centre Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip…
Virgin Media Creates 100 Contact Centre Jobs in Manchester
Virgin Media has opened applications for 100 full and part-time Contact Centre Roles in Wythenshawe, Manchester. The positions require no…