Netcall achieves accreditation for its advanced cloud-based payments solution

Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…

Webhelp UK launches recruitment drive

Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network…

Sitel Named a Leader in the Global Contact Centre Outsourcing Market

Sitel, a leading global customer care provider, today announced that it has been named as a…

Eptica launches advanced customer service software, powered by linguistic technology

Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…

Aspect Software introduces Zipwire

• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…

Barclays’ Coventry based Contact Centre set to Close March 2014

Barclays’ Coventry based Contact Centre set to Close March 2014 It has been reported that Banking…

Barclays Glasgow Contact Centre announce closure

Barclays Glasgow – It has been reported that Barclays are to close its Nelson Mandela Place,…

Capita to create hundreds of new jobs in Yorkshire

Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…

Vodafone & Videlica Win CCA Best Technology Partnership Award

Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…

Housing Association optimise customer contact across five contact centres

 – mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…

Calls on hold as associates take part in ‘2Touch’s Got talent’

Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless…

Screwfix to take calls for BBC Children In Need

Screwfix has pledged its support for the BBC’s well loved Children in Need appeal once again,…

How the cloud has come of age with social media

Klaas van der Leest, UK Managing Director, Intelecom argues the case for cloud-based contact centres Flexibility,…

Pudsey preps npower’s contact centre for BBC Children in Need

Staff at the npower call centre in Burton have been busy preparing for BBC Children in…

Sitel UK announce new jobs at Watford contact centre

Sitel UK, experts in outsourced customer care solutions, today announces the creation of a further 75…

Noble Systems Wins Best Use of Technology Award

Noble Systems have announced they have won the Best Use of Technology – Vendor Award at…

UK Texting still popular according to Firstsource Solutions’ Survey

80% of UK consumers send the same or more text messages than a year ago Texting…

Experian and Age UK team up to combat loneliness

Experian® the global information services company, today announced it is teaming up with Age UK Notts…

GoResponse Hosts Spooky Halloween Fundraiser

Customer service specialists GoResponse have raised £350 for Macmillan Cancer Support – a leading charity providing…

error: Content Protected