Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…
Category: Editorial Category
Contact24 Recruitment Services launched by RSS Group
Regional Recruitment Services (RRS) launch Contact24 – a wholly owned subsidiary of the RRS group of…
Ultracomms Achieves PCI DSS Certification for Cloud Platform
Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current…
EE to Recruit Over 200 Staff at North Tyneside Contact Centre
EE have announced the creation of 210 new roles at its North Tyneside contact centre offering…
Voice Biometric Technologies – Sabio White Paper
How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
Mazda UK Brings Contact Centre in-house
Mazda UK have brought its customer relations offering in-house, officially opening a new contact centre within…
Do you use practice in your telephone skills training?
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so,…
The game of authentication and fraud detection
Guess Who? – The game of authentication and fraud detection – Amit Desai, Senior Director of…
NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
Webhelp Awarded Energy Management Certification
Going for Green; Webhelp Awarded Energy Management Certification Webhelp UK, one of the country’s leading business…
Dispelling the Myths of PCI DSS – Matthew Bryars CEO Aeriandi
Dispelling the Myths of PCI DSS – Matthew Bryars, CEO of Aeriandi Almost a decade on…
The 8 things millennials want from customer service
The 8 things millennials really want from customer service – Stephen Ball, Senior Vice President of…
Corptel Introduce the New Agent AP-1 Headset
Corptel have announced the launch of the brand new Agent AP range headset, designed with a…
The Origins of Speech Analytics in the contact centre
Speech analytics software offers a myriad of benefits to the contact centre industry. As this has…
Managing multi-channel Communication in Contact Centres
Managing multi-channel communication in contact centres – challenges and opportunities The way customers interact with business…
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management
Long Term Care Partners Chooses NICE Cloud-Based Workforce Management and Substantially Reduces Workforce Expenses during Peak…