Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…
Category: Editorial Category
Virgin Media Set to Close Swansea Contact Centre
Virgin Media has announced that its Swansea contact centre, opened in 2012, will close Autumn 2019…
The Wow Factor – Does It Really Matter asks Teleopti
In today’s super-connected world, products are easy to find so how do you stand out from…
New Artificial Intelligence-Powered Routing Engine
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences New Capabilities Extend…
MatsSoft Positioned in Gartner Magic Quadrant
MatsSoft Positioned in the Niche Players Quadrant of the Magic Quadrant for High-Productivity Application as a…
Puzzel Launch Chat bot functionality and GDPR readiness
Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…
NICE Cognitive Robotic Automation Platform
NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities by Transforming Chatbot Requests Into…
Study Reveals Contact Centres Unprepared for GDPR
Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR) Less than one…
NICE inContact Release New Omnichannel Customer Experience Insights
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration, and…
The Contact Centre And The White Company
Case Study: The Contact Centre And The White Company The Challenge The White Company was looking…
The Art of Reducing Call Volumes in the Contact Centre
The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…
Noble Systems Introduces Conversations Analytics
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of…
Build Emotional Engagement with your Customers
Company success, now more than ever, hinges around how a company deals with its customers. But…
US Patents Awarded for Eckoh Secure Payment Innovation
Two New US Patents Awarded for Eckoh’s Secure Payment Innovation Recognising Eckoh’s reputation for innovation in…
MERJE Launch Volume Recruitment Services for Contact Centres
MERJE launches MERJE Front-Line Talent volume recruitment services for Customer Contact market MERJE, the specialist recruitment…
A Military Mindset Can Drive Contact Centre Success
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success…
Serco & Content Guru Win at European Technology Awards
Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…
GDPR is actually a Customer Experience Opportunity!
Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build…