Out with the old, in with the new – 5 old Contact Centre Habits to consign…
Category: Editorial Category
Download: PCI Compliant Contact Centres Maximising Efficiency
There is a common misconception that increased data security measures can often come at the expense…
Noetica To Reveal How Predictive Dialling with 0%
Noetica To Reveal How Predictive Dialling with 0% – Dropped Calls is now Possible Call &…
North East Contact Centre Awards – And the Winners are….
Winning Stars of Region’s Contact Centre Industry Unveiled at Annual Awards – NECCA’17 The ‘shooting stars’…
Goodbye Customer-Focus, Hello Customer-Centric!
Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made…
BGL Scoop North East Contact Centre of the Year Award
BGL scoops North East Contact Centre of the Year title for third year running BGL Customer…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns…
Is Your Contact Centre Outsourcing in Safe Hands?
Are your customer management outsourcing arrangements in safe hands asks Ember Group Following Wednesday’s surprise profits-warning…
Parseq Appoint New Sales Director to drive Contact Centre Growth
Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’…
PCI DSS 3.2 Set to Expose Compliance Cramming Warns PCI Pal
1st February 2018 marks the deadline for businesses to adopt new industry standard, PCI DSS 3.2,…
Building a Powerful Sense of Team in the Contact Centre
“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and…
CardEasy wins PCI Excellence Award for Success with Staples
CardEasy wins another ‘PCI Award for Excellence’ for its success with Staples in Europe Syntec has…
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…
Lidl UK launches AI wine chatbot to UK customers with Aspect
Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver…
Feenstra Powers Up Customer Experience with storm®
The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a…
CallGuard Wins Second PCI Excellence Award for Eckoh
Eckoh plc, the global provider of secure payment products and customer contact solutions, has for the…