NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration, and…
Category: Editorial Category
The Contact Centre And The White Company
Case Study: The Contact Centre And The White Company The Challenge The White Company was looking…
The Art of Reducing Call Volumes in the Contact Centre
The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…
Noble Systems Introduces Conversations Analytics
Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced the release of…
Build Emotional Engagement with your Customers
Company success, now more than ever, hinges around how a company deals with its customers. But…
US Patents Awarded for Eckoh Secure Payment Innovation
Two New US Patents Awarded for Eckoh’s Secure Payment Innovation Recognising Eckoh’s reputation for innovation in…
MERJE Launch Volume Recruitment Services for Contact Centres
MERJE launches MERJE Front-Line Talent volume recruitment services for Customer Contact market MERJE, the specialist recruitment…
A Military Mindset Can Drive Contact Centre Success
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success…
Serco & Content Guru Win at European Technology Awards
Cloud contact centre technology provider Content Guru has been awarded the ‘Vertical Solution of the Year’…
GDPR is actually a Customer Experience Opportunity!
Worried about GDPR? Use Infinity CCS’s Guide to get compliant and at the same time build…
Contact Centres Must Adapt Their Security Methods
If the financial sector is to fight fraud attacks, contact centres must adapt their security methods…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO,…
Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located…
Ultracomms Warn of Security Risks of Pause & Resume Payment Methods
Ultracomms to attend Call Centre and Customer Services Summit as it warns of security risks of…
BBC Renews Capita Contact Centre Contract
Broadcaster BBC renews Capita Audience Services contact centre contract – New contract extends long-term BBC partnership…
Introducing Gen Z – “Millennials on Steroids”
Introducing Gen Z – “Millennials on Steroids” – Understanding the Snapchat, Smartphone generation is essential for…
Agents Have Difficulty Getting through to Management
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting…
Vonage Launch Virtual Assistant Contact Centre Chatbot
Vonage, a business cloud communications leader, has announced the launch of its contact centre chatbot, Vee…