Mitel and Talkdesk partner for enterprise cloud contact centre solution Strategic partnership launches with Mitel MiCloud…
Category: – Cloud
The Contact Centre, also available in the Cloud
The Contact Centre, also in the Cloud – Julio Pérez, Executive VP Altitude Software Cloud technology…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5…
Foehn Launch Cloud Contact Centre – VoxivoCX
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement Foehn…
Noble Reports Significant Growth in Cloud Contact Centre
Noble Systems Reports Significant Growth in Global Cloud Contact Centre Deployments at Enterprise Connect 2019 Increase…
Cloud-based WFM is Key to Future Business Success
Cloud-based workforce management software will be key to future business success, says Aspect Software Business benefits…
Study Reveals Innovation & Cost Are Key Drivers of Cloud
Study Reveals Innovation and Cost Control Are Key Drivers of Cloud Communications Adoption in Europe Mitel…
Teleopti Launches Cloud BI Tool – Insights
Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data Insights utilizes…
Ageas Insurance Set To Close Contact Centres
It has been reported that Ageas Insurance is to close its contact centres in Stoke on…
U-WFM & I-Net Group form Strategic Partnership
U-WFM & I-Net Communications Group form Strategic Partnership to deliver complete Contact Centre solution in the…
Contact Centre 2019 – It’s The Year of the Cloud!
Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves…
Your Guide to Moving Your Contact Centre to the Cloud
Your 2019 Guide to Moving Your Call Centre to the Cloud Global market intelligence firm, International…
Should your Contact Centre join the Cloud?
Connect Managed Services’ CTO – Martin Cross discusses ‘ Should your Contact Centre join the Cloud?…
Midsize Contact Centres in Transition – Global Research
Midsize Contact Centre in Transition: 5 Key Takeaways from IDC Research Earlier this year, Genesys commissioned…
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…
Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact…
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the…