Interactive Intelligence Group Inc.has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform.…
Category: – Cloud
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Five ways to make your contact centre more powerful
Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…
CCMS Launch Business Catalyst Packages for Contact Centres
Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…
Heritage Health contact centre success with poweredbyrostrvm
The Telemarketing team at Heritage Health, a private medical insurance broker, have generated some 60% increase…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers…
Cloud Based Contact Centre Market 2014-2019
Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution,…
Cloudy outlook is clearing for customer service
Customer expectations driving contact centres to the cloud, but protection of customer data is still a…
Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale
Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…
Ask a CFO, he knows about Contact Centres to the cloud
Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact…
Aspect introduces ZipWire – Cloud based SaaS Patform
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now…
Intelecom UK Ltd achieved ISO27001 Standard
Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
inContact launch New Cloud Solution
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution…
Tripudio Cloud Based IP Telephony Whitepaper Now Available
Tripudio Cloud Based IP Telephony Whitepaper Every business, start-up or enterprise, is challenged with increasingly changing…
Aspect Software Fills the Skies With Cloud-Based Deployment Solution
Aspect Software Fills the Skies With Cloud-Based Deployment Solution Aspect Software announced Aspect Hosted, a superior…
Interactive Intelligence driving customer service
One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…