Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud…
Category: Puzzel
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a…
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the…
Keep Calm & De-Scope! PCI DSS Compliance for Contact Centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin…
Keep Calm & De-scope – PCI Compliance for Contact Centres
Puzzel and PCI Pal present; Keep Calm and De-scope… PCI Compliance for Contact Centres Date: Thursday…
What customers want (What they really really want….)
Sundeep Boughan at Puzzel, discussing how it’s important to look at what customers want, compared to…
How to Integrate Chatbots into the Customer Journey
How to integrate Chatbots into the customer journey – 3 Tips for Success The desire to…
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As…
Exceptional Customer Experience, People, Process & Tech
Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals…
Puzzel announces speaker line-up for Get Connected 2018
Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018…
Keep Calm, it’s only GDPR! Questions to ask your Tech Provider
Keep calm, it’s only GDPR! Seven questions to ask your technology provider According to Thomas Rodseth,…
Puzzel Contact Centre Conference: Get Connected 2018
Puzzel’s annual customer experience event attracts over 150 contact centre professionals across the UK. Join Puzzel…
8 Top Tips to Make Self-Service a Success
Self-service is growing and has a far greater role to play than simply reducing the number…
Elevating The Role of Self Service in the Contact Centre
Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play…
Puzzel Launch Chat bot functionality and GDPR readiness
Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…
The Art of Reducing Call Volumes in the Contact Centre
The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…
Happy 1st Birthday Puzzel. A time to Reflect
Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its…
Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…