“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations,…
Category: – Company Info
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA),…
True vs Fake Cloud: What’s the Difference & Why Does It Matter?
True vs Fake Cloud: What’s the Difference and Why Does It Matter? Learn how to ask…
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading…
Remote Working is Risky but doesn’t have to be
Remote working is a risky business – but doesn’t have to be with secure card payments…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New…
A New Era for Workforce Management in the Contact Centre
A new era for Workforce Management in the contact centre – As we get to grips…
Eight Actionable CX Insights to Increase Customer Success
Eight actionable CX insights to increase customer success in the contact centre – The benefits of…
True Cloud vs Fake Cloud: What’s the Difference?
True Cloud vs Fake (Hosted) Cloud: What’s the Difference and Why it Matters In his latest…
Improving Patient CX Within Healthcare Contact Centres
How to Improve the Patient Experience Within Healthcare Contact Centre Operations – Business Systems discusses In…
Contact Centre Best Practices in the Era of PCI DSS 4.0
Keep Calm and Simplify: Contact Centre Best Practices in the Era of PCI DSS 4.0 With…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research…
storm RECORDER Certified By Microsoft Teams For Compliant Recording
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre…
Has Work From Home Lead To A Nation Of Slackers?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early…
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…
Calabrio Webinar – Speech Analytics – The Power of One
Contact Centre Webinar: Speech Analytics – The Power of One Wednesday May 25 2022 – 12:00-12:45…
Workforce Wellbeing – Elements of Effective Corporate Programme
Workforce wellbeing – 7 essential elements of an effective corporate programme – Personal and organisational growth…
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…