How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my…
Category: – Company Info
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners…
Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is…
Jabra Engage 55: The Ultimate Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.…
Ways to Connect with Employees in World of Remote & Hybrid Work
Five ways to connect with employees in the world of remote and hybrid work Blend new…
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate…
Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any…
Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey
Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town…
Inner Circle Guide to Cloud-based Contact Centre Solutions
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations,…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA),…
True vs Fake Cloud: What’s the Difference & Why Does It Matter?
True vs Fake Cloud: What’s the Difference and Why Does It Matter? Learn how to ask…
Puzzel Expands Its Cloud Contact Centre Offering
Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Puzzel, the leading…
Remote Working is Risky but doesn’t have to be
Remote working is a risky business – but doesn’t have to be with secure card payments…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New…