Raising the profile of the North East contact and shared services Contact centre professionals collaborate to…
Category: CCMA
NRG Changing Perceptions of Contact Centre Careers
NRG lead the way in changing perceptions of customer contact careers NRG is part of a…
ECCCSA 2017 Shortlist Announced Let The Judging Begin!
ECCCSA 2017 shortlist announced as tickets for the Awards Dinner go on sale – Belgium, Bulgaria,…
ECCCSA2017 Let the Awards Competition Begin!
ECCCSA2017 competition is on – 17 European countries represented – 39% increase in entries compared to…
Only 10 days left to enter the ECCCSAs (and counting…)
It’s much more fun joining the biggest party in our industry if your company is shortlisted…
CCMA Masterclass: The Bots are still coming
The CCMA have announced a re-run of their popular one-day Masterclass ‘The Bots are still coming’…
ECCCSA Select Industry Experts To Judge Awards
– ECCCSA Judges represent Europe’s top customer contact professionals – ECCCSA Judges handpicked for their…
Webinar: ECCCSA Chair of Judges Gives Insider Tips
The Chair of the Judges, Ann-Marie Stagg, hosts a webinar at 13:00 on Friday 9 June…
Iain Gibson Wins Contact Centre Manager of the Year
Iain Gibson Wins Contact Centre Manager of the Year at National Awards At this year’s UK…
UK National Contact Centre Awards 2017 Winners
On Tuesday evening (15th May 2017) the winners of the UK National Contact Centre Awards were…
European Contact Centre & Customer Service Awards
17th European Contact Centre & Customer Service Awards open for nominations – Largest venue to accommodate…
Final Day for UK National Contact Centre Awards Nominations
Final Day for UK National Contact Centre Awards Nominations – call the Hotline if you need…
1 Day Left to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
Less Than A Week to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
UK National Contact Centre Awards Maximise Your Chances of Success
Entries for The UK National Contact Centre Awards close 28th February with the prestigious event taking place…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards The UK National Contact Centre…
4 Weeks Left to Enter UK National Contact Centre Awards 2017
4 Weeks Left to Enter UK National Contact Centre Awards 2017 The CCMA UK (Call Centre…
Learning and Development in the Contact Centre
Learning and Development in the Contact Centre NRG & CCMA “Supporting Contact Centre Colleagues through Change…