Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Category: – Products
Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video to transform UK customer experience Pitney Bowes has signed…
Aspect Software announces launch of Aspect Via™
Aspect Software announces Aspect Via™: the most complete customer engagement centre in the cloud – Addresses…
Storacall Announce Launch of Storm Cloud Call Import
Storacall Announce Launch of Storm Cloud Call Import – Importing calls from the cloud to premise…
Jabra Products – AFFORDABLE & EASY in 3 Easy Steps
Choosing Jabra products has never been as AFFORDABLE AND EASY Jabra can provide you with quality…
Aspect Software announces new Zipwire enhancements
Aspect Software announces new Zipwire enhancements including omni-channel reporting, integration with ZenDesk, Oracle RightNow – Zipwire…
Noble Harmony v5.1 Offers New Service Management Tools
Noble Harmony v5.1 Offers New Inbound Service Management Tools -Unified contact centre technology leader enhances its…
Enghouse brings Emotional Intelligence to the Contact Centre
Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional…
NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for…
Corptel Introduce the New Agent AP-1 Headset
Corptel have announced the launch of the brand new Agent AP range headset, designed with a…
SJS Solutions Expands Reach with New Data Connectors
SJS Solutions Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
Clarity adds support for Facebook Messenger in Clarity Connect
Clarity adds support for Facebook Messenger in the Clarity Connect contact centre which is native to…
Capita & Avaya Provide Cloud Based Contact Centre Services
Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…
Interactive Intelligence Achieves Advanced Technology Partner Status
Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…
Noble Systems Introduces Noble® Inbound 100 Solution
Noble Systems Introduces Noble® Inbound 100 – Global contact centre technology leader offers a complete inbound…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Visual Communications help to bridge the gap
Visual communications help to bridge the gap; If you already use visual communications to help your…
Enghouse Help Contact Centres Punch above their Weight
Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016…