Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…
News
NICE CXone Accelerates the CX Digital Transformation
NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement…
UK Businesses Slow to Move Back to the Office says New Poll
Sensee UK businesses have been slow to move back to the office says new poll A…
8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities
8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities for Improved Company-wide Collaboration New Capabilities Enable Large Meeting…
Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX
Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service…
Sensée Launches ‘The Sensée Forest’ with Aim of Carbon Neutrality
Contact centre homeworking specialist Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality Home…
NICE Launches Enlighten AI for Vulnerable Customers
NICE Launches Enlighten AI for Vulnerable Customers, Supporting the Delivery of Fair Treatment to Consumers and…
Contact Centre Agents Reveals What Influences the CX
CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience…
CC33 Recruitment Drive at Sheffield Contact Centre
CC33 set to recruit more than 75 people and announce generous new employee package at Sheffield…
Emmy Winner & Next Generation of Customer Experience
NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research…
How to Stay on Top of every Trend in your Contact Centre
How to stay on top of every trend in your contact centre – Tim Harbers, CTO…
FourNet “highly commended” at European IT Awards
FourNet’s secure UK government community cloud service ANTENNA has come in for high commendation at the…
Route 101 & Semafone Bring PCI DSS to Contact Centres
Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the…
5 Reasons You Need to be at Call & Contact Expo Next Month
Call & Contact Centre Expo, Europe’s leading event for our industry, is fast approaching! The agenda…
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of…
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by…
Empower your Contact Centre with the Right Audio Sevice for Less
Empower your contact centre team with the right audio device – for less Jabra audio devices…