Motherwell-headquartered contact centre outsource company Ascensos has announced the opening of its second base in Turkey…
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Sensée Expands Its Senior Management Team
Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum Sensée, the work-from-home…
The Role of Customer Service in Driving Consumer Loyalty
Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support…
Infobip sees Record Breaking eCommerce Activity during Cyber Week
Infobip sees record breaking eCommerce activity during Cyber Week processing 4.23 billion messages for some of…
Top Tips for Staffing your Contact Centre this Christmas
Staffing your contact centre over Christmas can be difficult at the best of times. But with…
Embrace the Double-Edged Expectations of your Customers
How to embrace the double-edged expectations of your customers – The best customer experiences blend speed…
BT 150 New Jobs & Second Contact Centre in Newcastle
BT announces 150 new jobs and second multi-million pound contact centre in Newcastle BT Group today…
Rotherham Council Modernises its Contact Centre
Rotherham Metropolitan Borough Council Modernises Contact Centre with 8×8 XCaaS UK Government Local Authority Improves Digital…
Contact Centre Staffing: How Many Agents Do You Need?
Contact Centre Staffing: How Many Agents Do You Need? Medallia explains how to get the perfect…
Benenden Selects Sabio For Migration to Cloud Contact Centre
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre Benenden Health, the leading,…
Flexible Working vs Hybrid Working – The Implications?
Flexible Working vs. Hybrid Working – What are the Implications for Your Contact Centre? Flexible working…
Future of Workforce Engagement in Contact Centres
The future of workforce engagement in the contact centre – Download the Talkdesk Report NOW! This…
Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer…
Jabra Hybrid Ways of Working Research: 2021 Global Report
Jabra Hybrid Ways of Working: 2021 Global Report – New research by Jabra uncovers key workforce…
Transaction Security Top the List of Festive Shoppers’ Worries
Gift prices and transaction security top the list of festive shoppers’ worries for 2021, in PCI…
Streamline & Simplify Contact Centre Staff Provisioning Solution
Content Guru Launches New Automated User Provisioning Service to Streamline Employee Administration In Contact Centres Content…
CARiNA Helps Customers Capture & Manage Client Data
Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from…
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading…
Improving Customer Services Accessibility in Contact Centres
Improving customer services accessibility in Contact Centres – Book your CX accessibility audit today with Customer…