Fast-growing contact centre specialist MaxContact builds on record year of growth with new VP of Engineering…
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ChatLingual Accelerates Global Expansion with UK Headquarters
ChatLingual, the global, multilingual contact centre platform provider, today announced new UK Headquarters as it expands…
Has Work From Home Lead To A Nation Of Slackers?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early…
Staff Wellbeing & Engagement in your Contact Centre
Staff wellbeing and engagement in your contact centre: Why your business success depends on it. MaxContact…
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…
Contact Centres Increased Adoption of AI But Struggle to Capture ROI
LiveVox Study Reveals Contact Centers Have Increased Adoption of AI, But Struggle to Capture ROI The…
The Inner Circle Guide to Customer Interaction Analytics
The Inner Circle Guide to Customer Interaction Analytics Drive AI-powered interaction analytics and unlock powerful business…
How Contact Centres Transform Customer Experience with AI
Smarter CX: How contact centres are transforming customer experience with AI Effortless CX is the new…
Calabrio Webinar – Speech Analytics – The Power of One
Contact Centre Webinar: Speech Analytics – The Power of One Wednesday May 25 2022 – 12:00-12:45…
Workforce Wellbeing – Elements of Effective Corporate Programme
Workforce wellbeing – 7 essential elements of an effective corporate programme – Personal and organisational growth…
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
FourNet Announces Strategic Investment in C>Ways
DIGITAL transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. Today’s…
NICE Interactions – Frictionless Customer Experiences
NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George…
Contact Centre Agent Wellbeing – An Odigo eBook Download
Contact Centre Agent Wellbeing – A free Download eBook from Odigo Contact centre agents are facing…
Secure Trust Bank Chooses SVL to Upgrade WFM Solution
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced…
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
3 ways to capitalise on intelligent call routing in the contact centre – Steve Murray, Line…
Technology Increases Employee Inclusion in Hybrid Work
Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60%…
North East Ambulance Service Opens New Contact Centre
North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in…
New NHS 24 Contact Centre opened by First Minister
The First Minister has opened a new NHS24 contact centre in Hillington, Glasgow, as part of…