The UK Contact Centre Salary and Skills Guide – CCMA Report Download First ever UK Contact…
News
Webhelp Scores a Hat Trick at CCA Excellence Awards
Webhelp has picked up three top Awards at this year’s prestigious 2022 Contact Centre Association (CCA)…
Take Part in the Definitive Contact Centre Survey
The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Research: Choosing Where You Work from Makes You Happier
Amid mandated office returns, Jabra research reveals that choosing where you work from makes you happier…
Ventrica appoints Jo Regan-Iles as new Chief People Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…
PCI Pal Partner with Odigo to Provide Secure Payments
PCI Pal, the global provider of secure payment solutions, has today announced a mutual partnership with…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May…
Welsh Contact Centre Awards Recognition Starts Here
Welsh Contact Centre Awards – Recognition Starts Here – Enter your contact centre NOW! The 2022…
How to Improve Security Risks in Contact Centres
How to improve security risk management in contact centres Adopting a cloud-based Contact Centre as a…
Fraud Prevention v CX. Getting Balance Right in Contact Centres
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres The UK Contact…
Firstsource Committed to Create Contact Centre Jobs
Firstsource committed to create contact centre jobs, expand operations and investment across the UK Firstsource Solutions…
eBook – How Contact Centres Should Serve Vulnerable Customers
How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook Contact centres are constantly striving…
CX Hub Personalised Experiences in Contact Centres
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…
Customer Loyalty. Where Does the Contact Centre Agent fit in?
Developing a successful Customer Loyalty Strategy. Where Does the Contact Centre Agent fit in? Nowadays, especially…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
go-centric Launches New Values with New Innovation Hub
go-centric launches new values as it throws open the doors of new innovation hub National contact…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
LifeSearch Chooses Talkdesk Contact Centre Solution
LifeSearch Chooses Talkdesk Contact Centre Solution – Talkdesk to help UK’s leading life insurance advice firm…
AI Can Promote Mental Wellbeing within Contact Centres
AI-driven call recording and speech analytics can promote mental wellbeing within the contact centre CallCabinet Customer…