Interactive Intelligence Software amongst Top Collection and Dialler Solutions

Collection Advisor magazine has named Interactive Intelligence Group Inc.’s (Nasdaq: ININ) software among its 2014 top…

Agents – Poor Title for such gifted Staff

Each time I visit a contact centre I normally set aside time to chat with the…

Jabra and Microsoft maximize the Lync Experience

Enhance your Lync experience with Jabra Jabra and Microsoft work as strategic partners to integrate Jabra…

Concentrix to Create Jobs in Scotland with New Global Delivery Centre

Five hundred full-time jobs could soon be available in Inverclyde thanks to a Regional Selective Assistance…

Aspect’s Online Web Chat Best Practices eBook

Download The Do’s and Don’ts of Web Chat eBook Web chat is quickly becoming the preferred…

ResQ announce 50 new jobs at Hull based contact centre

It has been reported that Hull based outsourcer ResQ is creating an additional 50 posts on…

Making agent skills a top priority reaps dividends when it comes to social service

Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how making agent skills a top…

Netcall announces latest financial results

Netcall plc announces its audited results for the year ended 30 June 2014. Financial Highlights Revenue…

Zendesk Expands Enterprise Reach with New Offerings for Large Organisations

Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for…

Royal Mail Jobs at Stoke Customer Service Centre

Royal Mail have announced that they will be recruiting up to 450 at their Stoke based…

JLT Employee Benefits appoints Peter Mileham to head new Customer Support Centre

JLT Employee Benefits has appointed Peter Mileham as Operations Manager for its new Customer Support Centre…

Business Systems adds real-time Business Intelligence module to WFO offering

Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…

Webhelp UK hosts ‘Star Awards’

Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…

inisoft Announces Single Inbound and Outbound Call Handling Solution

inisoft limited have announced the new release of the synTelate agent desktop application which now includes…

Premier Business Solutions – a company worth listening to

Premier Business have been bolstering their existing contact centre customer base with some fantastic video case…

Verint Launch New Engagement Analytics Solution

Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimisation Portfolio Verint® Systems Inc. have launched Verint Engagement…

Wiltshire Police’s Contact Centre Goes Live

Wiltshire Police have opened their new £1.8 million contact centre this week which brings together 999…

What have contact centres ever done for us?

As 147 Media Ltd has been nominated for a prestigious Cambridgeshire Business Award (View Post) today…

Stunning Amount of Knowledge at Customer Contact Expo

Customer Contact Expo, The UK’s largest and biggest event for the customer contact and customer service…

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