Financial Wellbeing in the Contact Centre: Supporting Contact Centre Agents Through Difficult Financial Times In his…
News
Calabrio Awarded Workforce Innovation of the Year
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Calabrio, the workforce…
Interact Named Outsourced Contact Centre of the Year 2023
Interact Contact Centres has won GOLD Outsourced Contact Centre of the Year 2023 at this year’s…
Sigma Connected Welcomes West Midlands Mayor as Growth Continues
A Birmingham-based outsourcing contact centre provider Sigma Connected has hosted Mayor of the West Midlands Andy…
Contact Centre Download: Customer Director Report 2023
The Customer Director report for 2023, published by Executive Search and Recruitment Consultants Douglas Jackson, is…
Car Finance Company Create 150 Contact Centre Jobs
Car finance company Zuto have announced plans to create up to 150 jobs between its Macclesfield…
PCI Pal Highlights the Significance of Multi-Payment Options
PCI Pal® highlights the significance of multi-payment options in the wake of Mastercard outage With millions…
National Contact Centre Awards and the Winners are……
Direct Line, UK Power Networks and SSCL amongst winners at the UK National Contact Centre Awards…
Is your Customer Service Ready for the Cloud?
Is your customer service ready for the cloud? Take the 5-question test now! is your contact…
How to Improve Customer Satisfaction in Contact Centres
To improve customer satisfaction levels across the board, businesses need to be looking at every single…
Why you may be Annoying in Online Meetings
4 Reasons why you may be annoying your colleagues in online meetings In today’s hybrid world…
Workforce Management: A 30 Minute Guided Tour
Have you heard of injixo but you don’t know what functionality is included? Or is it…
Five9 Award for Contact Centre as a Service Platform
Five9 Earns Metrigy MetriStar Top Provider Award for Contact Centre as a Service Platform Five9 have…
greenbean GROW- Contact Centre Recruitment & Training Solution
greenbean Launches GROW Programme – An Innovative Recruitment & Training Solution for the Contact Centre Industry…
Moving Call Recording to a Driver of Business Transformation
Move call recording from being an administrative burden to a valuable driver of business transformation Call…
Putting Customers on Hold can Damage your Business
How putting customers on hold can damage your business According to Dave Adamson, CTO at Espria,…
So Why Outsource your Contact Centre Operation?
So Why Outsource your Contact Centre Operation? Download the White Paper from Ventrica to see if…
Will AI Take Jobs? The Role of Generative AI in Contact Centres
Will AI take jobs: the role of Generative AI in contact centres Marco Ndrecaj, Director of…