Charles Watson of injixo explains the balancing act that contact centre managers go through to achieve…
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Sigma Connected Contact Centre Pledge Donations to Hospital
Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has…
6 Ways That You Can Reap The Benefits of CCaaS
6 ways that you can reap the benefits of CCaaS – Contact centre specialists Enghouse Interactive…
The Ultimate Guide to Managing Peak Demand in your Contact Centre
The ultimate guide to managing peak demand in your contact centre – New guides published by…
Empowering Contact Centre Agents with AI & Automation
The rapid advancements in artificial intelligence (AI) and automation technologies have transformed various industries and the…
Medallia Surpasses Milestone of One Million Weekly Active AI Users
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…
Your Contact Centre’s Value Realisation Toolkit
Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…
Business Systems Named On Crown Commercial Service’s Network Framework
Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework covering Contact Centre…
Building Resilience in the Contact Centre – Download from Content Guru
When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…
Contact Centre Panel Selects IPI To Join Partnership Network
Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology…
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation within your contact centre with PCI Pal As…
Payment support for Northumbrian Water Contact Centre
Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…
Consumer Duty: Common Sense for Contact Centres
Consumer Duty: common sense for contact centres When we talk to operations, customer service and contact…
8 Proven Success Strategies to Thrive in a Competitive Environment
The contact centre business process outsourcing (BPO) market, as you may know, is poised to grow…
Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres
Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…
Creating Flexible Contact Centre Teams
Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…