Integrated automation: How AI is reshaping customer interactions in contact centres By embracing AI customer service…
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Benenden Health Transforms Member CX with Cloud Platform
Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…
11 Customer Service Trends to Delight Customers
Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…
Why Customer Experience Matters and How to Improve It?
Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
The Starbucks Effect in Customer Service
The Starbucks Effect in Customer Service – Can the contact centre learn from the Coffee giant…
Kwik Fit Opens Customer Support Contact Centre
Kwik Fit have officially opened their new contact centre in Glasgow aimed at providing 24/7 assistance…
Largest Awards that Recognises UK Contact Centre Talent
The largest awards programme that recognises contact centre talent in the UK. Celebrating their 29th year…
Carnival Contact Centre Set To Revolutionise Guest Experience
NICE have announced that Carnival UK of the Carnival Corporation and PLC has selected NICE CXone…
How Utility Companies are Re-thinking their CX
How Utility Companies are re-thinking their CX in their contact centres – Keith Gait, MBA CCXP…
Agent Empowerment is key to achieving CX Excellence
Why contact centre agent empowerment is key to achieving customer service excellence Agent empowerment is vital…
Nearly Half of Consumers Expect 24/7 Customer Service Support
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will…
ESP Group Secures 4-Year Transport for London (TfL) Contract
ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
Hampshire & Isle of Wight New Police Contact Centre Goes Live
A new contact centre has been opened that will see emergency calls to the police answered…
AI Speech Recognition Payments: A Strategy for Contact Centres
AI-Powered Speech Recognition Payments: A Strategy for Contact Centres In an era defined by a drive…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
How Virgin Red Rebranded and Relaunched Its Help Centre
Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…
Company Profile: Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…