South Yorkshire Police contact centre handle more than 40,000 calls in one month SYP’s contact centre…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Why Omnichannel is Vital for Public Sector Amidst COVID-19
Why an omnichannel approach is vital for the public sector amidst the COVID-19 pandemic Martin Taylor,…
Take security seriously when getting back to work
Take security seriously when getting back to work – UK companies are being urged to take…
Fonolo and Conn3ct Partner to Save Consumers Waiting on Hold
Fonolo and Conn3ct Partner to Save British Consumers from Hours of Waiting on HoldFonolo, the cloud-based…
Checklist: Managing Work-from-Home Contact Centre Agents
White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents As your organisation navigates potential emergency…
Best Practice: Channel Choice – Putting Customers First
Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers…
Enghouse Signs Partnership Agreement with converse360
Enghouse Interactive Signs Partnership Agreement with converse360 – Strategic Alliance Focused on Product Integration as well…
Noetica Enable ResQ Contact Centre Agents Work From Home
Noetica’s Human Process Automation and Voice Platform Deployed in a Private Cloud Delivers Flexibility, Scalability and Home-Working…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers…
Empowering Your Contact Centre During A Time of Instability
Empowering Your Contact Centre During A Time of Instability Scott Budding, Workforce & Process Optimisation Manager…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy…
Contact centres stay secure with CallGuard & ChatGuard
Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard Contact centres that take payments and…
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19…
Barking & Dagenham Council Move Contact Centre to the Cloud
Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote…
Workforce Planning When There’s a Global Pandemic
Workforce Planning When There’s a Global Pandemic – Aspect partner, Call Design, shares insight regarding how…
Artificial Intelligence: First Aid for companies in challenging times
Artificial Intelligence: first aid for companies in challenging times When unexpected events occur and customer demand…
TTEC Hiring Over 3,500 Remote Contact Centre Agents in UK
TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom TTEC expanding its award-winning…
Will Customer Service & Experience be changed by COVID-19?
How will the future of Customer Service & Experience be forever changed by COVID-19? In the…