Contact Centre Webinar: Five Building Blocks to Ensure Business Continuity in the Contact Centre Date: Tuesday…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Is Remote Working the Way Forward for the Travel Industry?
Could Remote Working Point a Way Forward for the Travel Industry? Nino Reina, Business Development Manager…
The North East Contact Centre Awards 2020 Webinar
Your invitation to The North East Contact Centre Awards 2020 Webinar – 25th June 2020 2.00pm…
Contact Centres Overcoming Home Working Concerns
COVID-19 is forcing the contact centre sector to overcome concerns of homeworking However, implementing the right…
Key Considerations for a Successful Remote Working Strategy
Contact Centre Tips: Key Considerations for a Successful Remote Working Strategy After being forced to experience…
Europa Contact Centre Appoints Head of Sales to Drive Growth
Europa Contact Centre Appoints Head of Sales to Drive Growth – Europa Contact Centre has made…
Change at the top at the CCMA
The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive…
Contact Centre Outsourcing – Time to take a closer look
Contact Centre Outsourcing – Time to take a closer look Matthew Sims, Director of 4T4 Consult,…
Contact Centres Establish New Normal of Home-Working
New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major…
Eckoh CallGuard Wins Twice at Card Not Present Awards 2020
Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020 Eckoh has won…
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal® In partnership…
The Challenge of Contact Centre Staff Working From Home
How to meet the challenge of an increase in contact centre staff working from home –…
Now is the Time to Review COVID-19 Tech Decisions
FourNet advises contact centres ‘now is the time’ to review COVID-19 tech decisions – ‘New normal’…
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its…
How to Prepare for what’s next in the Contact Centre
Shifting back; How to Prepare for what’s next in the Contact Centre Wayne Kay, Regional Vice…
John Lewis Agree Contact Centre Contract with D&G
John Lewis & Partners agree 3-year Contact Centre Outsource Contract with Domestic & General (D&G) John…
Capital City College Responds to COVID-19 with Help From Puzzel
Capital City College Group responds to students during the COVID-19 emergency with help from Puzzel Capital…
Sensée Creates Framework for Successful Homeworking
Sensée creates Strategic Framework for Successful Homeworking – Framework already being used to steer the post-lockdown…
Contact Centre Webinar: Planning for the New Norm
Contact Centre Webinar: Planning for the New Norm: As part of the SVLHomeworking series, our latest…