CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…
Tag: Software
Interactive Intelligence Offers CallScripter Application
Interactive Intelligence contact centre and dialer software integrated with upgraded CallScripter™ application offers improved customer service,…
Altitude Software Completes a Decade in Gartner’s Magic Quadrant
Altitude Software have announced it has been included by Gartner, Inc. in the “2014 Magic Quadrant…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request…
Aspect Software Appoints Joe Gagnon to Senior VP Cloud Solutions
Aspect Software have announced the appointment of Joe Gagnon to Senior Vice President and General Manager…
Verint Enables Customers to Optimise Customer Engagement Enterprise Wide
Enhance Workforce Productivity and Performance in Back-Office Operations Verint® Systems Inc. have announced that customers are…
Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision
Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a…
Key Metrics That Really Matter In Your Contact Centre
key metrics – As long as I have been working in the contact centre industry, I…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…
Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre
Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Enghouse Interactive have…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…
Aspect Software introduces Aspect Mentor for real-time speech analytics
– Helps companies improve sales effectiveness, mitigate customer churn and improve mandate compliance – Improves agent…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation has received a “2014 Product of the Year Award” from Customer magazine and…
Noble Systems Selected as one of Region’s Fastest Growing Firms
Noble Systems have announced their selection onto the Greater Manchester Fastest 50 list. Greater Manchester Business…