Email beats Social Media as Customer Service Channel

Email beats social media as best channel for customer service in retail – US retailers only…

Nikon inspires photographers via Facebook and Twitter

Nikon inspires photographers via Facebook and Twitter – Nikon partners with social customer engagement specialist, CX…

Social Customer Service – The Dos and Don’ts

Social media and social customer service are spectator sports; you’ll get the cheers and jeers, the…

Improve Customer Service through Social Media

New White Paper Outlines Seven Steps to Deliver Great Customer Service through Social Media   Altitude…

Twitter users can now chat privately without feeling tongue-tied

Twitter users can now chat privately without feeling so tongue-tied By Simon Frank, Webhelp Solutions Consultant…

Firstsource Survey reveals Text Messaging remains King on Smartphones

Firstsource Survey reveals Text Messaging remains King on Smartphones – But instant messaging apps starting to…

3 Ways of Successfully making Customer Service Everyone’s Job

3 ways of successfully making customer service everyone’s job – In this article Michael Cheung of…

Social media customer interactions need to showcase excellent service not erode it

Social media customer interactions need to showcase excellent service, not erode it – says Aspect New…

Eptica Research – Consumers frustrated from brands on digital channels

Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on…

CrowdControlHQ – Managing Social Media

CrowdControlHQ ‘s Michelle Leavesley looks at Mastering management issues around social media in contact centres. Mastering…

Twitter Continues to Grow for Customer Service

Twitter Continues to Grow for Customer Service; Dedicated Handles Among Top Brands Increase 19 Percent Since…

Aspect Software YouTube could replace the contact centre finds survey

Most of us would rather trust a stranger’s opinion than enquire about our purchases at the…

Contact centres have low expectations for social media according to Business Systems

There has been a lot of hype around social media and how it could become a…

Social Media: Why It Doesn’t Pay To Talk The Way Customers Talk

Increasingly, customers respond to business texts the way they do in the rest of their lives:…

Home Retail Group goes live with enterprise social media management

Customer contact technology specialist successfully deploys Conversocial-based solution to support key Argos, Homebase and Habitat Facebook…

Talking the customer’s language on social media in the contact centre

Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses ‘Talking the customer’s language on social…

Dixons Carphone’s ‘Knowhow’ team appoint Conversocial

Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to…

Phone number log-in can help Twitter fly high

Twitter recently announced the launch of its new identity service Digits, a password-free login system for…

Latest Version of Connect from Intelecom improves social media interactions

Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of…

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