NRG Proud to Host North West Contact Centre Judging Panel

NRG is delighted to support The North West Contact Centre Awards programme for the 5th consecutive…

HSBC create Jobs at Hamilton Contact Centre

HSBC has announced plans to create 85 permanent and fixed-term agent positions at their Hamilton based…

EE Creates 300 New Customer Facing Roles in Derby

EE partners with Webhelp UK to create roles in Derby for its customer facing division, bringing…

Towergate Insurance to open Contact Centre in Manchester

Towergate Insurance, the UK’s largest independently owned insurance intermediary, have announced the creation of 400 new…

Senior Appointments at eg Solutions

Senior Appointments at eg Solutions – New management team focused on delivering profitable growth and enhanced…

Fusion employees promoted following successful development scheme

Three Fusion Sunderland Advisors promoted to Team Leaders following the completion of internal training programme As…

Aspect Software Appoints Joe Gagnon to Senior VP Cloud Solutions

Aspect Software have announced the appointment of Joe Gagnon to Senior Vice President and General Manager…

Lloyds Banking Group Close Warrington Contact Centre

Lloyds Banking Group have confirmed that their Warrington Contact Centre, handling their telephone banking service, will…

Save Britain Money Group Lays off Staff

Save Britain Money Group, who featured in BBC3’s TV Series The Call Centre, have announced that…

Lloyds Bank Contact Centre Closure indicates a Positive Industry Trend

The recent announcement that Lloyds Bank will close its Warrington contact centre at the beginning of…

Noble Systems Expands Sales Team

Noble Systems has seen rapid growth over the last few years and is set to continue…

Intercall announce creation of 50 jobs

Outsourcer Intercall and its sister company in Killarney, Tangerine Management have annouced a recruitment drive for…

Skipton Building Society announce jobs at telephone service centre

As part of its growth plans Skipton Building Society have announced that it is creating 71…

Nigel Baker appointed Managing Director of Echo Managed Services

Echo Managed Services, one of the leading providers of outsourced contact management services, has appointed Nigel…

EE announce Londonderry as site for new contact centre

EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre…

Domestic & General appoint new contact centre manager – Shirley Cuffe

Domestic and General has appointed a new contact centre manager to join its Nottingham team. Shirley…

Webhelp UK Appoints Gillian Campbell as HR Director

The UK’s leading customer experience solutions provider, Webhelp UK has appointed Gillian Campbell as HR Director.…

Jabra New Appointment – Dawn McMorrow

Jabra UK & Ireland Business Solutions enhances its marketing department with the appointment of new UK&I…

Sinclair Voicenet Expands Sales Operation with Appointment of Steve Bailey

Sinclair Voicenet has appointed industry veteran Steve Bailey as Area Sales Manager. In this role he…

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