Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay…
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Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five…
Intelecom Gartner Magic Quadrant for Contact Centre as a Service
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…
Manage Average Handling Times in Contact Centres
Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product…
Intelecom Contact Centre as a Service on G-Cloud
Intelecom Contact Centre as a Service now available on G-Cloud 8 Cloud based contact centre solution…
We Are Officially A Nation of Complainers
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to…
Affinity Water Enhances Contact Centre Solution
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and…
Affinity Sutton selects Intelecom for new Web Chat service
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
Intelecom adds softphone capability to cloud-based solution
Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
Webinar: 5 Contact Centre Best Practices You can implement today
Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…