How the senior leaders of the water sector can learn from contact centre agents – Hannah…
Tag: Echo Managed Services
Echo Managed Services Enhances Employee Development Programme
Echo Managed Services enhances its employee development programme to foster long-term growth √ New initiatives include…
Echo Managed Services Secure Contract with Northern Ireland Water
Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…
Double win for Echo at Northern Ireland Contact Centre Awards
Double win for Echo at the Northern Ireland Contact Centre Awards 2023 Echo NI’s team won…
Gen Z Most Likely to Struggle with Cost Of Living Crisis
Gen Z most likely to struggle keeping up with water bills as a result of the…
Echo Managed Services achieves ServiceMark from ICS
Echo Managed Services achieves ServiceMark re-accreditation from the ICS for their outsourced contact centres. Specialist customer…
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports…
Double win for Echo at Contact Centre Network Awards
Double win for Echo at Contact Centre Network Northern Ireland Awards Echo Managed Services, the specialist…
Echo Shortlisted at Northern Ireland Contact Centre Awards
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards Echo Managed Services, the specialist…
South Staffs Water Wins Customer Initiative Award
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo…
Echo MS Appoint Customer Services Director to Board
Contact centre Outsource company Echo Managed Services appoints customer services director to its board Rachael Merrell…
Echo Celebrate Excellence at NI Contact Centre Awards
Echo celebrates excellence at Northern Ireland Contact Centre Awards – The managed services business received special…
Customer Complaints: A valuable Window into Your Service
Customer complaints: a valuable window into your service suggests Monica Mackintosh of contact centre outsorce company,…
Outsource Recognised for Outstanding Customer Service
Walsall-based utilities customer contact outsourcer, Echo Managed Services, and its client South Staffs Water have been…
Echo Managed Services Takes Home SWCCF Award
Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence appoints Echo to handle mystery shopper brief Consumer Intelligence has enlisted the expertise of…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist…