Deploying Robotic Process Automation in Contact Centres Improves Customer Engagement and Business Workflows Frost & Sullivan…
Tag: Downloads
Guide to Improving your Contact Centre Net Promoter Score
For most UK organisations, the Net Promoter Score (NPS) remains the primary method of measuring customer…
The Future of the Contact Centre – The role of Agents
The Future of the Contact Centre – The Transitioning Role of Agents to Knowledge Experts Technology…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…
White Paper: PCI DSS in Contact Centres
Syntec release White Paper: De-Scoping Contact Centre Worldwide The updated report presents the findings of Syntec’s…
Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by…
The State of Customer Experience 2017 – Download
The State of Customer Experience 2017 – Digital interaction will overtake voice by 2020, but is…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a…
Injixo – How To Successfully Acheive Service Level
Download now, FREE eBook Offer How to successfully achieve Service Level 42 point checklist for call…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at…
UK leads Europe in IoT-Enabled Customer Experience Readiness
UK leads Europe in IoT-Enabled Customer Experience Readiness Genesys and Frost & Sullivan publish study on…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer…
Inner Circle Guide to Multichannel Workforce Optimisation
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at…
Murder Investigations Help Improve Contact Centres!
How Learning From Murder Investigations and Police Major Incident Command Can Help Improve Contact Centres and…
Ultimate Guide to Unleashing Service Excellence with Smart Metrics
How about some insightful reading? Download a complimentary eBook designed to help you build outstanding customer…
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…
eBook: Engage With Customers In An Ultra-Connected Era
eBook: Engage With Customers In An Ultra-Connected Era Whether you’re a small retailer or a massive…
Whitepaper: How to Create Integrated Customer Experience
Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to…