As today’s consumers use more channels and more touchpoints to engage with your company, there’s been…
Tag: Downloads
Intelligent Digital Engagement – The key to taking advantage of Sales Abandonment
Customer Experience online is a topic which many companies approach from a basic angle. Providing an…
Tripudio Cloud Based IP Telephony Whitepaper Now Available
Tripudio Cloud Based IP Telephony Whitepaper Every business, start-up or enterprise, is challenged with increasingly changing…
PCI Compliance White Paper published by Encoded
PCI Compliance White Paper – Telephone Payments & PCI DSS By Rob Crutchington – Director at…
Profile of the Contact Centre sector workforce
In December 2012 there were estimated to be 5,650 contact centres in the UK with 650,500…
Three Tools for Inside Sales Success
Inside Sales may be one of the most exciting growth areas in many companies especially contact…
Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…
Recording Made Easy – Free Guide to Call Recording
In the past larger companies and organisations have mainly required call recording, but with ever increasing…
2014 Best Practice Guide for customer contact leaders
The Best Practice Guide, published by the Professional Planning Forum, is packed with outstanding case studies,…
Omni-Channel White Paper published by Webhelp UK
Today, companies in the insurance and utilities sectors think they are doing well by offering their…
Altitude Software White Paper on Best Practices Using Real Time Analytics
Altitude Software has released a new white paper aimed at helping businesses to achieve customer engagement…