Totally plc, a contact centre outsource company providing telephone patient care and support via NHS 111,…
Tag: Contact Centre
Building a Smarter Contact Centre with AI and Automation
Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre.…
Calabrio Launches Next-Generation Performance Management Solution
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…
Contact Centre Industry Set for Major Transformation Acceleration
Latest research highlights a contact centre industry set for major transformation acceleration A new research report…
High Call Abandonment Rates Can Be an Issue for Contact Centres
Tips on How to Reduce Call Abandon Rates in Your Contact Centre Scott Doherty, Workforce Management…
Customer Service Industry Ranked Second Best for Employee Benefits
The customer service industry has been named the UK’s second best-performing industry for employee benefits, according…
Route 101 Awarded Contact Centre Contract By DWP
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services,…
French CX Leaders Embrace AI Revolution
French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…
Webinar: How Conversational Intelligence Turns Conversations into Insight
Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations…
Empowering Agents with AI: A Vision for Future of Customer Support
Empowering Agents with AI: A Vision for Future of Customer Support within the Contact Centre –…
Transforming Customer Service Automation With AI Agents
Transforming Customer Service Automation in the contact centre with AI Agents – Business Systems White Paper…
Avaya Triage Week – Talk to the People who know Avaya inside out
Avaya Triage Week – Talk to the people who know Avaya inside out – No sales…
Ventrica Launches Ventrica Digital to accelerate CX Transformation
Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk New division combines expertly managed Zendesk…
Graia – Where AI Listens, Understands & Responds with Empathy
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…
ECCCSA Awards – Early Bird Entry Ends Soon
Just a quick reminder that the early bird offer ends this week on Saturday 7th June…
Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service
Gartner Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service – Agents Play a Pivotal…
Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence
Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80…
Nationwide Investment into Virgin Money Creates Contact Centre Jobs
Nationwide, who took over Virgin Money in October 2024 for £2.9bn, are to create 370 new…
IPI signs new partnership with QPC
IPI signs new partnership with QPC – The new agreement will expand reach of IPI’s Cloud…