ResQ Seaham Contact Centre Set for Further Growth

Res Q’s Seaham Contact Centre Set for Further Growth in 2017 with new ‘South Wing’ Following…

Nine Contact Centre Trends to Watch in 2017

Nine Call Centre Trends to Watch in 2017 Christian Szpilfogel, Mitel VP Strategy and M&A Business…

The Real-Time Revolution in the Contact Centre

The Real-Time Revolution in the Contact Centre – Richard Stevenson, CEO, Red Box Recorders There aren’t…

Jabra Assured Services Programme Power of Conversation

Jabra Assured Services Programme Conversations are still an integral part of customer service. When we have…

allDayPA Form Outsource Partnership with The Silver Line

alldayPA Rings Up pioneering Partnership for Charity helpline, The Silver Line Manchester-headquartered telephone answering service alldayPA…

Customer Experience More Important than Great Products

British Study Finds Customer Experience is More Important than Great Products Seventy-six percent of UK consumers…

Webhelp Announces Collaboration with Trees4Scotland

Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with Trees4Scotland,…

Ransomware Is Opportunity To Improve Identity Authentication

Gadget ransomware warnings highlight opportunity to improve identity authentication, says Aspect Software Fraud follows the channels…

Can You Have Excellent Customer Service With A Disengaged Team?

Can you have excellent customer service with a disengaged team? Do you work because you have…

The Contact Centre Revolution (Not Just Robots!)

The Contact Centre Revolution is Here (and we’re not just talking about robots) Kirsty Rigg, Digital…

Trust In The Cloud On The Rise in Contact Centres

Trust in the cloud on the rise in the contact centre enviroment according to Stephen Ball…

Lack of Human Interaction Loses Customers

Lack of human interaction loses customers – Yonder Digital Group research shows that human interaction is…

Unify Enhance Contact Centre Offering With Optymyse

SJS Solutions Agent Information System, Optymyse, has now been accredited as part of Unify’s Technology Partner…

Echo-U Get Healthy at Newcastle Contact Centre

Employee minds really matter at Echo-U, Newcastle. The demands of working in a busy call centre…

Together Contact Centre Takes Calls for Red Nose Day

Specialist lender Together will be volunteering to receive donation calls for Red Nose Day 2017 on…

ResQ: The End of the Contact Centre with Ofcom Clampdown?

The End of the Call Centre? ResQ hail Ofcom clampdown as ‘gamechanger’ It’s a decision that…

Sabio Acquires Rapport In Plan To drive double digit growth

Sabio strengthens customer engagement analytics portfolio with acquisition of Rapport insight and analysis business • Announcement…

The Cost of a Missed Phone Call to Your Business

How much is a Missed Phone Call Worth to Your Business? By Holger Reisinger For one…

Noetica Founder Danny Singer Presented with CEO Award

Noetica Founder Presented with CEO of the Month Award by Corporate Vision Magazine Danny Singer Proud…

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