The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…
Tag: Contact Centre
Poor Audio & Video holding UK Workers back from Career Opportunities
Muted Potential: Poor audio and video holding UK workers back from career opportunities A quarter (25%)…
Taking Stress out of your Contact Centre with Agentic AI
Stress Awareness Month – Taking stress out of your contact centre with Agentic AI Jurgen Hekkink,…
VoiceAbility & Sabio Launch Neurodiversity-Focused CX Solution
Breaking Down Barriers: VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution Leading voice and rights charity…
Chatbot Dilemma: Why AI Can’t Replace Contact Centre Agents
Chatbots promise speed and efficiency but often fall short, resolving just 14 per cent of issues,…
Guernsey Airline Outsources Contact Centre to Fiji
Guernsey’s Airline Aurigny have announced that it is to outsource its contact centre to Fiji. The…
Cirrus & Nebula Launch Joint Technical Alliance for CCaaS & UCaaS
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS Cirrus, a leading AI-enabled contact…
Foundever Announce Closure of Plymouth Contact Centre
Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth…
Stuck with Legacy Systems? Agile Tech is Key to Contact Centre Success
Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025…
9 Signs Your Contact Centre Tech Is Holding You Back
Signs Your Contact Centre Tech Is Holding You Back — And How to Fix It As…
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For the full picture of contact-centres.com to include, advertising opportunities, website statistics, subscribers and advertising rates…
Noetica Awarded Contact Centre Patent
Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting Noetica has been…
Natalie Sehnal Appointed Director of Fulfilment & Contact Centre Solutions
Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Natalie Sehnal as…
Moneypenny Unites Under One Brand as It Celebrates 25 Years of Excellence
Moneypenny, the world’s customer conversation expert, proudly marks 25 years of delivering exceptional service and innovation.…
Essent & Sabio Engineer Cloud Migration to Energise Customer Experience
Powering Connections: Essent and Sabio Group Engineer Cloud Migration to Energise Customer Experience Sabio Group, the…
2,000 Jobs at Risk at Sky Contact Centres
Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at…
New Hybrid Working Consultancy Created to Address Workplace Challenges
New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience…
Sabio Group Takes It’s Disrupt CX Programme Across Europe
Sabio Group have announced the expansion of its acclaimed ‘Disrupt’ programme across Europe for 2025, taking…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and…