Sinclair Voicenet Invests in Customer Support with New Appointment Sinclair Voicenet, the UK’s longest established specialist…
Tag: Call Centre
Maintel Partners with Interactive Intelligence
Maintel partners with Interactive Intelligence – Bringing cost reductions to the enterprise Leading systems integrator and…
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List
Jabra Blog: Get it Done, Faster, with a “How-to-Do” List To-do lists are great for prioritizing…
Webinar: Forecast Calls for Omnichannel Engagement
Webinar – Global web event with Genesys and industry analyst offers fresh look at 2016 trends…
Seven innovative ways to improve inbound call routing
Seven innovative ways to improve inbound call routing – Alex Castle of Magnetic North reveals industry…
Content Guru named Cloud Provider of the Year
Content Guru named Cloud Provider of the Year at 2015 UK IT Industry Awards Content Guru…
Eckoh Acquires PSS Help to Extend Contact Centre Solutions
Eckoh Acquires PSS Help to Extend the International Reach and Range of its Contact Centre Technology…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
North East Contact Centre Awards 2015 and the winners are….
North East Contact Centre Awards 2015 – and the winners are…. The winners of the 2015…
Nuisance Calls – ICO Crackdown Continues
Nuisance Calls – ICO Crackdown continues with letters to 1,000 companies trading names and numbers The…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…
Benefits of Reducing Contact Centre Average Handling Time
Benefits of Reducing Contact Centre Average Handling Time – So why all the fuss? – and…
It’s always good to have a Plan B
Blog: It’s always good to have a Plan B in your contact centre – You don’t…
Aeriandi Awarded ISO 20000 Certification
Aeriandi Awarded ISO 20000 Certification for Excellence in IT Service Management – International business standard recognises…
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems have been positioned as a Visionary in the 2015 Gartner Magic Quadrant for Contact Centre…
Sitel Recruiting at Newcastle Contact Centre
Sitel have announced the recruitment of 450 staff at their Newcastle based Contract Centre – 113…
Contact Centre Survey – Win Amazon Vouchers
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever…
Kroll Ontrack Announces Worst Data Disasters
Kroll Ontrack announces the worst data disasters from 2015 Kroll Ontrack, the leading provider of data…