The robust rostrvm® Cloud Contact Centre Service from Rostrvm Solutions is now available on the Digital…
Tag: Call Centre
Challenger Banks Will Benefit From CMA Changes
Challenger banks will only benefit from the CMA’s changes if they can deliver on mobile, says…
Interactive Intelligence are Reimagining Cloud Security
We take cloud security very seriously. The protection of your data and your customers’ information are…
How To Win the Customer Loyalty War – Webhelp
How To Win the Customer Loyalty War – How Data sharing could be the key to…
Reimagine the Future of Contact Centre Operations
Ways to Reimagine the Future of Contact Centre Operations with Interactive Intelligence Impressing your customers is…
KCOM Secure BUPA Contact Centre Outsource Contract
KCOM Secures BUPA Contact Centre Outsource Contract – Healthcare leader has put KCOM technology at the…
The Power of Conversation in the Contact Centre
The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming…
NewLaw Appoint New Contact Centre Manager
NewLaw Solicitors, the leading UK law firm headquartered in Cardiff, has appointed Gareth John Stone to…
Hanson UK Leicestershire Contact Centre Goes Live
Hanson UK Contact Centre Goes Live in Syston, Leicestershire Hanson UK’s new national customer service contact…
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization…
Britannic Technologies Omni-Channel Contact Centre Seminar
Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest…
NSL Contact Centre Becomes Centre of Excellence
NSL, an Oldham based outsource company, has confirmed plans for its operational contact centre in Oldham…
How Can My Contact centre become PCI DSS Compliant?
How can my contact centre become PCI DSS compliant? A check list of considerations from Simon…
Content Guru to Sponsor Comms National Awards 2016
Content Guru will be supporting the Comms National Awards 2016, sponsoring the Unified Comms Category. Now…
Omnichannel Desktop Helps Personalise Customer Service
How An Omnichannel Agent Desktop Helps Your Employees Personalise Customer Service new eBook from Geneys According…
Ditching the Contact Centre Script? Not So Fast!
Ditching the Contact Centre Script? Not So Fast! Jason Alley of Interactive Intelligence explains why you…
6 Things A Contact Centre Agent Should Never Say
Contact Centre Best Practices: 6 Things A Rep Should Never Say by Amanda DiSilvestro of SalesForce…
HGS on Recruitment Drive at Preston Contact Centre
Business process specialists Hinduja Global Solutions Limited (HGS) are recruiting more than 230 customer service representatives…
Enhance The Customer Service Experience Using Self-service
Enhance Customer Service Experience Using Self-service by Nidal Kamouni, CEO, PCCI Group The essence of customer…