• 7 new categories at this year’s ECCCSAs • New categories reflect a focus on employee…
Tag: Call Centre
Delivering Exceptional CX Through People, Process & Tech
Delivering an exceptional customer experience through people, process and technology – a three point plan As…
Exceptional Customer Experience, People, Process & Tech
Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals…
Emergence of Artificial Intelligence within Customer Service
The Emergence of Artificial Intelligence within Customer Service – IFS Customer Engagement Artificial intelligence has the…
Content Guru Ranked in Ventana Cloud Contact Centre Index
Content Guru Ranked in 2018 Ventana Research Cloud Contact Centre Index Cloud contact centre and customer…
Yonder Pledge Support for Soccer Aid for Unicef
Yonder Digital Group pledge their support to Soccer Aid for UNICEF – Staff from Yonder Digital…
Eckoh Wins Best end-to-end Customer Engagement Provider
Best end-to-end Customer Engagement Provider 2018 award goes to the Eckoh Experience Eckoh plc, the global…
ECCCSA Early Bird Offer Closes Soon – Enter NOW!
• Early Bird Offer helps organisations maximise recognition opportunity • ECCCSA offers are one entry at…
Contact Centre Compliance Made Simple by Ultracomms
Ultracomms’ solutions are designed to enable customers to overcome the complexities associated with the key regulators…
Aspect Ranked Top for Contact Centres in the Cloud
Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the…
Journeycall signs £1.6 million contract with Sabio
– UK’s largest dedicated transport contact centre invests in Sabio’s Avaya-based cloud customer engagement platform to…
Cloud is Key for the Future of Contact Centres
Cloud is key for the future of contact centres according to Sarah Quennell of Aspect Software…
Contact Centre Directors Could Be Fined Up to £500k
Company Directors of contact centres which bombard people with nuisance calls could be fined up to…
Contact Centre Director – DFDS – Newcastle
Contact Centre Director – DFDS Salary: Circa £80,000 plus comprehensive package Newcastle DFDS was founded in…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist…
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation
CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management…
Blended AI Will Disrupt Your Customer Service And Sales Strategy
Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is…
Syntec Investigates Call Centre Professionals Views
Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views New Data Protection laws are…
Puzzel announces speaker line-up for Get Connected 2018
Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018…