How WebRTC Can Improve Landing Page Conversions according to Alyx Kaczuwka of Aspect Software If you’ve…
Tag: Articles
What contact centres can learn from the Army
What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…
Mobile Banking Commitment Welcomed by Aspect
Banks commitment to better mobile banking experiences welcomed by Aspect Software – Roll-out of biometrics-based security…
Omnichannel Is No Longer Optional says Karina Howell
Omnichannel Is No Longer Optional According to Karina Howell, Solutions Marketing Manager at Interactive Intelligence In…
HSBC takes biometrics mainstream in UK contact centres
HSBC takes biometrics mainstream – Stuart Dorman, Head of Apps, Sabio assesses the customer engagement impact…
Don’t Ruin Your Own Election Forecast says VoiceSage
Don’t Ruin Your Own Election Forecast – VoiceSage’s Martin Williams sees a worrying parallel between how…
ACD Systems, The Naked Truth according to Noetica
In the beginning there was the telephone. In the good old days, people had a rather…
Virtual Agents – Friend or Foe? asks Intelecom
Virtual Agents – Friend or Foe? As more customers choose to self-serve and virtual agents make…
Ten good reasons not to dismiss call scripting says Noetica
There has been a trend recently for companies to advertise the friendliness of their call centres…
Key Facts for Retail Customer Service – Spark Response
Key Facts for Retail Customer Service Managers – As noted by Trevor Flack, Contact Centre Manager…
Why cloud will be the Key for contact centres in 2016
Why the cloud will be the key for contact centres in 2016. Sarah Quennell, Director of…
Multiple Conversations for Customer Service agents
Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is…
Are BT Jobs the end of Contact Centre Outsource?
BT announcement this week that they are to recruit 1,000 UK based agents to ‘increase customer…
6 Outsourcing Trends to watch out for in 2016
6 Outsourcing Trends to watch out for in 2016; a perspective from Global Remote Services (GRS)…
Please Interrupt Me… So We Can All Get More Work Done
Please Interrupt Me… So We Can All Get More Work Done – Holger Reisinger of Jabra…
Mobile Banking Customers Vulnerable to Fraud, says Aspect
Mobile Banking Customers Vulnerable to Fraud whilst using One-time passcodes, says Aspect Aspect Software calls on…
Employers Failed to Motivate Staff in 2015
Employers failed to Motivate in 2015 according to Red Letter Days for Business Research A third…
What Can We Expect In The Contact Centre Space In 2016?
What Can We Expect In The Contact Centre Space In 2016? VoiceSage ’s Paul Sweeney has…