De-scoping from PCI DSS in contact centres: DTMF masking becomes the new standard
The third edition of Syntec’s FREE research report presents the findings of our ongoing investigation (conducted biennially since 2012) into how contact centre leaders and payment service providers (PSPs) are meeting the challenges of Payment Card Industry Data Security Standard (PCI DSS) and card payment security in enterprises across the UK, US and Australia. We have also looked into concerns among consumers about card payments over the phone.
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