We all work in the UK contact centre industry – we all know how it works…
Category: – Industry News
Industry news from the UK contact centre industry
Health Initiatives in the Contact Centre – Be Part of the Survey
ContactBabel is working with researchers and industry partners to find out what contact centre advisors/agents think…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
National Contact Centre Awards 2024 – Finalists are announced
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of…
Understanding Customers & Recognising Vulnerability in Contact Centres
The continued cost of living crisis is expected to affect consumers over the course of the…
Benefits of Conversational IVR Programming in the Contact Centre
A recent survey a staggering 35% increase in inbound call volumes across the nation’s contact centres…
Avaya & International Avaya User Group Unveil CX Force Awards
Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer…
What Will The Customer Service Partner Of The Future Look Like?
What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…
The Truth about AI for Self-Service & Agent Assistance
The use of AI-enabled chatbots has dropped the cost of a web chat by more than…
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has…
iCXperience, UK Contact Centre Group Aim for £100m Turnover
The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…
Sigma Connected & BMet Mark 8 Year Jobs Partnership Success
Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of…
Consumers Likely to Stay with a Bank Due Good Customer Service
UK consumers more likely to stay with a bank because of good customer service than move…
Sweaty Betty Smashes Customer Experience Goals
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio…
North East Contact Centre Awards Appoints New Head Judge
The highly acclaimed North East Contact Centre Awards (NECCA) has appointed a new head judge for…
Everything you Need to Know About Occupancy & Utilisation
Everything you need to know about Occupancy & Utilisation – New contact centre wfm eBook from…
Moneypenny CEO Receives the Royal Treatment
Joanna Swash, Group CEO of Moneypenny was appointed an OBE in the King’s Honour’s List for…
Compliance, Risk & Best Practice in the Contact Centre
Compliance, Risk and Best Practice in the contact centre – Download the new white paper from…
Five9 Continues Growth, Surpassing Revenue Records
Five9 Continues Growth, Surpassing Revenue Records with Industry-Leading AI Innovations, International Expansion, and Partner Acceleration Five9…