Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer…
Category: – Contact Centre News
News from the UK contact centre industry
Sainsbury’s Bank secure new contact centre location
Sainsbury’s Bank have announced that they will move to a new office complex which will house…
First Utility invests £10m in customer service
First Utility has invested more than £10m to improve its customer service offering. As part of…
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of…
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…
Another Heroic Response from Outsourcer
Hard working employees at leading UK contact centre RESPONSE, have shown that when it comes to…
Interactive Intelligence Offers CallScripter Application
Interactive Intelligence contact centre and dialer software integrated with upgraded CallScripter™ application offers improved customer service,…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Webhelp volunteers donate 300 hours to local causes
Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local…
Cold calls could make consumers freeze out genuine customer service
Better protection for customers against TPS loopholes needed as nuisance calls taint industry, says contact centre…
Interview with Karl Brough Sitel UK’s Regional Director
contact-centres caught up with Sitel UK’s Regional Director Karl Brough after he received the Lifetime Achievement…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks…
Noble Systems Sees Rapid Growth
Noble Systems, a global leader in unified contact centre technology solutions, a global leader in unified…
Motivate Your Contact Centre Team During The Summer Months
Britain has seen some scorching summer weather already this year and it’s likely there’ll be more…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the…
Sunrise Software announces latest version of Sunrise Wallboard
Sunrise Software announces latest version of Sunrise Wallboard providing faster, user friendly screens for critical Service…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately…
eGain to acquire Exony
eGain have announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact…