New survey reveals lack of consumer awareness around their own vulnerability status • Despite rising costs,…
Category: – Contact Centre News
News from the UK contact centre industry
Top 12 Benefits of AI Virtual Agents in the Contact Centre
Contact centres must always be improving the customer experience. Your customers want to interact on multiple…
Jabra Announces Price Reduction on Jabra Engage 40
Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction •…
Mind the Gap – How Gen Z is Disrupting the Workplace in 2024
How to make work, work in 2024 Is this it? Will 2024 be the year we…
Next Customer Experience Summit – 14th March 2024 – London
The Next Customer Experience summit is set to be a pivotal event in the customer experience…
VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…
eBook: 7 WFM Trends to look out for in 2024
eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
How Sutton Council Delivers on their Promise of Effortless CX
Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…
Using tech for good: Building trust in customer communications
Using tech for good: Building trust in customer communications – Martin Brown, CCO at customer service…
WFM ROI: How WFM Software Pays for Itself
WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…
How are Businesses Dealing with CX, Cost & Performance Pressures?
A large scale survey of more than 200 UK contact centre operations shows that the pressures…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
How Benenden Health Transformed Member Experiences
How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…
Customer Contact Week – 13-15th May 2024
Customer Contact Week – Uniting the UK’s most innovative and forward-thinking customer management professionals Customer management…
EE Set to Close Greenock Contact Centre
EE to close their Greenock contact centre and to relocate to Glasgow It has been reported…
Pressure on Contact Centre Cost & Performance Levels
Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…
Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…
Cirrus & Redcentric Partner for AI-enabled Contact Centre Solutions
Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions Cirrus, a pioneer in exceptional…