The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
Category: – Industry News
Industry news from the UK contact centre industry
Moneypenny Named Top 5 Best Company To Work For
Telephone answering service, Moneypenny, is celebrating after being placed 4th in The Sunday Times 100 Best…
Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres
Noetica Champions Responsible Outbound Calling with SmartBound™ For Contact Centres and Direct Marketing Organisations SmartBound™ Ensures…
Customer Contact Week Europe 20th – 22nd March
Customer Contact Week Europe 2017 You are invited to Customer Contact Week Europe 20th – 22nd…
Ultimate Guide to Unleashing Service Excellence with Smart Metrics
How about some insightful reading? Download a complimentary eBook designed to help you build outstanding customer…
NICE Release New Engage Omnichannel Recording Platform
New Release of NICE Engage Omnichannel Recording Platform Lets Organisations Deliver a Consistent Customer Experience across…
Workforce Engagement Management What Does It Really Mean?
Workforce Engagement Management – So what Does It Really Mean? Olle Düring, CEO of Teleopti outlines…
Less Than A Week to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
IMImobile Launches Chatbot Solution for Contact Centres
IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies…
Robust Self-Service Platform Essential in Modern Contact Centre
Robust self-service platform now essential in the modern customer engagement centre, says Aspect Let customers handle…
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is…
Boost Your Productivity by Understanding Your Workstyle
Boost Your Productivity by Understanding Your Workstyle – Holger Reisinger Jabra Increasing productivity requires more than…
Five Steps to Reinventing Quality Management in Contact Centres
Five Steps to Reinventing Quality Management in Contact Centres Thomas Rødseth, VP of Product & Marketing…
Ultracomms Host PCI DSS Event at Engage Contact Centre Conference
Ultracomms hosts PCI DSS roundtable at the Engage Future of the Contact Centre Conference Ultracomms, Europe’s…
The Story of the Heating Engineer and the Contact Centre
Top tips from CALLCARE on how boiler and the heating engineer can increase their business while…
Enabling Public Sector Customer Choice – Voicesage
Enabling Public Sector Customer Choice – VoiceSage’s Matthew Weil examines the topic of a recent VoiceSage…
Customers Select Service Providers Based on Perks And Benefits
One in five Customers select service providers based solely on Perks and Benefits according to Echo…
UK National Contact Centre Awards Maximise Your Chances of Success
Entries for The UK National Contact Centre Awards close 28th February with the prestigious event taking place…
Hello?’ Research Suggests Greeting is Business Turn-Off
Hello?’ Research by Moneypenny PA suggests that the greeting is business turn-off – Time of day,…