CCMA UK National Contact Centre Conference Overview
The UK National Contact Centre Conference took place at the British Library in London on 4 November. 250 Contact Centre…
– Industry News
Parseq generates 150 new roles at Sunderland 2Touch contact centre
Parseq has moved a step closer to its £100m turnover goal with the creation of 150 new customer service roles…
GoDaddy’s European Customer Care Centre goes live
GoDaddy, the world’s largest technology provider dedicated to small businesses, have announced it has opened a new customer care centre…
LateRooms announce outsource of customer service roles
It has been reported that LateRooms are set to outsource part of its customer service operation to the Phillipines resulting…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment. Reservation, ticketing and appointment…
Answering4U’s Contact Centre rings the changes with superfast broadband
Answering4U, a contact centre business based at Shipley, has boosted its customer service capability and made plans for future growth…
Achieving consistency across multiple channels in your contact centre
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a more joined up customer…
Aston Villa wins with Rostrvm Slutions
Aston Villa Football Club’s Consumer Sales Department, which is supported by technology from Rostrvm Solutions, has won the ‘Best use…
Interactive Intelligence on ‘Cloud Nine after announcing increased revenues
Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results Total orders up 46 percent from 2013 third quarter…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares…
Convenience versus security: latest fraudulent tactics expose weak links, says Aspect
With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing the £20 transaction cap,…
EE and Webhelp UK Officially Open Derby Contact Centre
EE and Webhelp UK hosted an event to mark the official launch of their new contact centre in Derby (Tuesday…
Interactive Intelligence delivers cloud-based contact centre solution to iGO4
Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has supplied its Customer Interaction…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive has announced the launch…
Verint Recognised for Market Leadership in Customer Interaction Analytics
High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position Verint® Systems Inc. have announced it has…
Jabra’s Holger Reisinger Named “New Way to Work Global Ambassador” by Unify
Designation Recognises Leadership in Driving the Global Agenda to Inspire Partners and Customers towards a “New Way to Work” Jabra…
Echo ‘The Tower of London Remembers’
Recent average call levels of 350 a day peak to 6,500 following Her Majesty the Queen’s visit Over the last…
Ten ways to efficiently manage inbound calls in your contact centre
Contact centre based businesses often find themselves investing huge sums of money in technology, especially when it comes to efficient…
Chubb Fire Security announces relocation of contact centre
Birmingham based company Chubb Fire Security have announced plans to relocate their contact centre, which employs 100 staff, from Birmingham…