It’s a call centre, Jim, but not as we know it…….

The human touch with the help of some robotics: how customer service is transforming By Guy…

Canine Contact Centre Reaches 1 millionth Call on the Dog and Bone

The Contact Centre for Dogs Trust, the UK’s largest dog welfare charity, has taken its one…

Noble Systems Issued 150th Patent for Contact Centre Technology

Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its…

KCOM Announce The Closure of Hull Contact Centre

KCOM, the Hull based telecommunications company, have announced that they are to close its Hull contact…

Teamwork makes the Dream Work according to Report

Teamwork makes the Dream Work  – Employees more productive when working with friends, says new research…

Public Sector Outsourcing Spikes in Q3 2017

Government buyers account for 70 per cent of spend between July and September, according to the…

City Council puts Knowledge at Heart of Customer Service

Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…

Economy Secretary opens Carpeo Newport contact centre

Contact centre business, Carpeo, has celebrated the official opening of its latest facility, situated in Cleppa…

TeleTech – Be Positively Disruptive by Uniting Humans With Automation

Be Positively Disruptive by Uniting Humans With Automation – Iain Banks, VP, Client Partner for EMEA…

Webio Secure Place on Google Blackbox Connect Programme

Webio, The Conversational Middleware Company™ has been successful against 210 companies from 42 countries to secure…

Four Seasons Health Care Appoints Echo to Manage Helpline

Four Seasons Health Care appoints Echo to manage dedicated new customer helpline Four Seasons Health Care…

Is This Black Friday Set To Be Bigger Than Ever?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for one of the UK’s…

Virgin Money Extends Relationship with Confirmit

Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with…

Teleopti New Online WFM Calculator – Try it free!

Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools WFM…

Four Outsourcing Myths Quashed by Arvato

Four outsourcing myths quashed: Why a partnership approach can help brands deliver exceptional customer experience Fraser…

The Contact Centre from an Advisor’s Perspective

Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and…

The 2017-18 UK Contact Centre Decision-Makers Guide

The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of…

Noble Systems Receives Frost & Sullivan Award

Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fifth Consecutive Year Customer contact…

Leadership Crisis Within the Contact Centre Industry?

New research points to a potential leadership crisis within the contact centre industry. *   New report…

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