Interactive Intelligence Offers CallScripter Application
Interactive Intelligence contact centre and dialer software integrated with upgraded CallScripter™ application offers improved customer service, increased agent productivity, and…
Industry News
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat solution from Sabio to…
Webhelp volunteers donate 300 hours to local causes
Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local causes and organisations. Donating…
Cold calls could make consumers freeze out genuine customer service
Better protection for customers against TPS loopholes needed as nuisance calls taint industry, says contact centre expert The battle against…
Interview with Karl Brough Sitel UK’s Regional Director
contact-centres caught up with Sitel UK’s Regional Director Karl Brough after he received the Lifetime Achievement Award at the European…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks at the key questions…
Noble Systems Sees Rapid Growth
Noble Systems, a global leader in unified contact centre technology solutions, a global leader in unified contact centre technology solutions,…
Motivate Your Contact Centre Team During The Summer Months
Britain has seen some scorching summer weather already this year and it’s likely there’ll be more to come. Once temperatures…
Create Your Own Contact Centre Assessment and Skills Testing
Assessment and Skills Testing – Totally tailored assessments with Question Builder Within FastPath there is the facility to create your…
Sunrise Software announces latest version of Sunrise Wallboard
Sunrise Software announces latest version of Sunrise Wallboard providing faster, user friendly screens for critical Service Desk data New version…
NICE Brings 100% Real Time to the Contact Centre
NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately and effortlessly NICE Systems…
eGain to acquire Exony
eGain have announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact center software provider. The…
Digital Revolution is Impacting Customer Experience
The stunning development and growth of digital technology in recent years has left few industries untouched. It has been the…
3 Reasons to Embrace the Hybrid Cloud Contact Centre
Leveraging the cloud for application and data services has become almost commonplace for most companies and consumers these days. Most…
Sitel “Turning Complaints into Brand Advocates”
As “The complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide…
Profile of the Contact Centre sector workforce
In December 2012 there were estimated to be 5,650 contact centres in the UK with 650,500 agents (seats). This compares…
Businesses fail to realise social media potential
• Just 15% of UK’s leading companies respond to tweets • Just 10% UK consumers use social media to make…
50 Years of ASC – A Success Story
After 50 years of experience in speech and communications technology, ASC, founded on July 1, 1964, has established itself as…
Performance Improvement through WFO
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market, senior executives at both…