Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world,…
Category: – Contact Centre News
News from the UK contact centre industry
Nutun & Charles Tyrwhitt Awarded Best Customer Service Into Europe
Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun,…
The UK National Contact Centres Awards Open for Nominations
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Guide to Automation Excellence in the Contact Centre
Business Systems Guide to Automation Excellence in the contact centre – free download In an era…
How Do Different Generations Use Customer Service?
How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a…
How Seasonal Safety Signs Enhance Workplace Efficiency
How Seasonal Safety Signs Enhance Workplace Efficiency Seasonal changes bring unique challenges to workplaces, particularly during…
Verint Joins Wordwatch Partner Programme
Verint Joins Wordwatch Partner Programme to Enhance Communications Data Management and Compliance for Global Clients Wordwatch,…
Evaluagent Rebrands: A bold New Look, Same Core Mission
evaluagent rebrands: A bold new look, same core mission We’re thrilled to unveil the fresh new…
Bringing CX into focus: Capturing Excellence Through every Perspective
Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the…
FourNet Head of Security Operations named as Top UK IT Leaders
FourNet’s Head of Security Operations named as one of the top IT leaders in the UK…
Five9 Launches Research Revealing UK Consumer Distrust in Service providers
Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial…
How to Make Contact Centre Outsourcing Pay
How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to…
IPI Named #18 in Best Companies to Work For list
IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies…
Winners Announced at Greatest Customer Contact Awards, the ECCCSAs
Winners announced at the greatest customer contact awards in Europe, the ECCCSAs Industry giants, newcomers, and…
FourNet & Alzheimer’s Society Win Gold at ECCCSA Awards
FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards…
How to Enhance Customer Experience This Black Friday
Smart Chatbots and Personalisation: How to Enhance Customer Experience This Black Friday Ahead of the annually…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Content Guru & NHS England Receive ‘Highly Commended’ at IT Industry Awards
Content Guru and NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…