Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base •…
Category: – Industry News
Industry news from the UK contact centre industry
Calabrio Announces New Calabrio ONE Platform
Calabrio Announces New Calabrio ONE Platform at Global Customer Conference – New enterprise platform features business…
Mesa Offers Citizens Robust Interaction with Aspect Unified IP
Mesa offers citizens more robust interaction options by standardising on Aspect Unified IP The Organisation Located…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington,…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…
Job Losses Announced at Tui Luton contact centre
Tui have announced that it has entered a 30-day consultation period with staff at the company’s…
BGL Group Opens Wakefield Contact Centre
BGL Group opens new contact centre site in Wakefield – New offices will be home to…
Daikin Opens Contact Centre in Time for Winter
Daikin have opened a new contact centre for homeowners to cope with the increasing demand for…
Artificial Intelligence Fueling Customer Experience Strategies
Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to…
Pause and Resume is Dead in the Contact Centre
Pause and resume is dead in the contact centre – Simon Beeching Syntec We ran a…
Be a Subscriber to contact-centres.com – It’s Quick and Free!
Every so often we completely update and verify our subscriber database to ensure that we send…
Looking back on the Cloud In The Contact Centre
Looking back on the cloud – Years after predicting the future of cloud-based workforce management, Teleopti’s…
IMImobile Contract for Digital Contact Centre Optimisation
IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation IMImobile, a cloud communications software…
NICE Accelerates Voice of Customer with VoC Offering
NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering The NICE Satmetrix solution allows…
Virgin Media: Closure of Gateshead Contact Centre?
One hundred jobs at risk at the Virgin Media contact centre in Gateshead Contact Centre Staff…
From Contact Centre to Cloud-Based Customer Engagement Hubs
Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst,…
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…
Concentrix Opens State-of-the-Art Contact Centre
Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft.…