BGL Group Picks Up Awards at UK National Contact Centre Awards

BGL Customer Services, the customer service arm of leading digital financial services distributor BGL Group, is…

Mark Lonie Recognised at UK National Contact Centre Awards

Parseq’s Mark Lonie has won silver in the Customer Experience Champion category at the 2018 UK…

Ventrica’s Nick Upton wins Gold at UK National Contact Centre Awards

Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at…

New Wins Lead Contact Centre Business to Increase Workforce

A number of new business wins has led contact centre solutions company Mpl Contact to increase…

ResQ Celebrate 12th Birthday with Charity Football Match

Privately owned outsource contact centre celebrates its 12th birthday and organises a charity football match at…

NICE Introduces NEVA, World’s First Robotic Virtual Attendant

NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across…

Contact Centre Omni-Agents – Fact or Fiction?

Omni-Agents – Fact or Fiction? As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines…

Elevating The Role of Self Service in the Contact Centre

Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play…

Arco Select RingCentral for New Contact Centre

Arco Selects RingCentral for New National Contact Centre Advanced contact centre solution provides foundational element of…

8×8 Buy MarianaIQ to Strengthen AI Capabilities

8×8, Inc. a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced…

RSVP (Media Response) in LSE Companies to Inspire Britain report

RSVP (Media Response) Ltd identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report…

Isher Capital Contact Centre Portfolio’s Acquisition Plans

Isher Capital portfolio of contact centres powers ahead with acquisition plans as Group turnover passes £30…

UK National Contact Centre Awards Winners Announced

– Winners announced at a gala dinner at The Brewery in London last night (15 May)…

LivePerson & HSBC Bring Conversations to Banking

Global collaboration brings new level of convenience to customers LivePerson, Inc. have announced an agreement with…

Yonder Digital Provide Contact Centre Services to Charity

Yonder Digital Group to provide customer contact services to Armistice charity ‘There But Not There’ campaign…

Judges Prepare For Questions about ECCCSAs

Judges prepare for questions about ECCCSAs • Chair of the Judges, Ann-Marie Stagg hosts webinar at…

Reactive vs Proactive Customer Service. Which is Best?

CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when…

Redwood Technologies Celebrates 25th Anniversary

On Thursday 10th of May, the Worshipful the Mayor of the Borough of Bracknell Forest joined…

Plummeting Retail Figures Reflect Need for Better Omnichannel

Plummeting retail figures reflect critical need for better omnichannel customer experience, says Aspect Software Fall comes…

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