Before You Can Engage Your Customers… You Must Engage Your Contact Centre Agents Contact centre agents…
Category: – Reports/Surveys
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
Study Reveals Shifting Consumer Attitudes to Banking
The results of an extensive study into customer interactions with banks have just been revealed by…
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report…
Market Report: Contact Centres and the Use of AI
Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and…
De-scoping from PCI DSS in the Contact Centre
De-scoping from PCI DSS in contact centres: DTMF masking becomes the new standard The third edition…
80% of UK Shoppers Will Avoid High Street on Black Friday
80% of UK shoppers will avoid high street stores on Black Friday, Genesys Research finds New…
UK Insurance Contact Centres See Rise in Email Volumes
UK insurance contact centres see rise in email volumes with 94% of UK insurers expect to…
Is Your Contact Centre Manager Called Scrooge?
Do you work for Scrooge? – Half of employees do not receive a reward or gift…
Employee Motivation in Decline According to Research
New research says employee motivation levels are on the decline with 29% saying they aren’t motivated…
ContactBabel – Contact Centre Decision-Makers Guide 2018
Make smarter decisions to improve customer retention Customer experience directly affects customer retention. Find out more…
Financial Services Contact Centres set to invest in Technology
UK financial services contact centres set to invest in web chat, analytics and customer authentication technology…
Injixo 2018 Contact Centre WFM Benchmark Survey
injixo need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover…
2018/19 UK Contact Centre Decision-Makers’ Guide
The 2018/19 UK Contact Centre Decision-Makers’ Guide (16th edition) With insights built on hard data, the…
ContactBabel 2018 UK CX Decision-Makers’ Guide
“The 2018 UK CX Decision-Makers’ Guide”, based on surveys with 246 UK organisations and 1,000+ interviews…
The European Contact Centre Decision Makers’ Guide
The European Contact Centre Decision Makers’ Guide “The European Contact Centre Decision Makers’ Guide” is a…
Syntec Investigates Call Centre Professionals Views
Card Payment Security – Survey Syntec investigates Call Centre Professionals’ views New Data Protection laws are…
ContactBabel: The 2018 UK CX Decision-Makers Guide
The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and…
Contact Centre Managers Required to Participate in Survey
Contact Centre Managers Required to Participate in ContactBable 2018 UK CX Decision-Makers’ Guide Survey The 2018…