Nutun and Charles Tyrwhitt Awarded “Best Customer Service Into Europe” for the Second Year Running Nutun,…
Category: Editorial Category
The UK National Contact Centres Awards Open for Nominations
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Guide to Automation Excellence in the Contact Centre
Business Systems Guide to Automation Excellence in the contact centre – free download In an era…
How Do Different Generations Use Customer Service?
How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a…
How Seasonal Safety Signs Enhance Workplace Efficiency
How Seasonal Safety Signs Enhance Workplace Efficiency Seasonal changes bring unique challenges to workplaces, particularly during…
Bringing CX into focus: Capturing Excellence Through every Perspective
Bringing CX into focus: Capturing excellence through every perspective Get ready to zoom in on the…
FourNet Head of Security Operations named as Top UK IT Leaders
FourNet’s Head of Security Operations named as one of the top IT leaders in the UK…
Five9 Launches Research Revealing UK Consumer Distrust in Service providers
Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial…
How to Make Contact Centre Outsourcing Pay
How to Make Contact Centre Outsourcing Pay Rob Crutchington of Encoded shares his 3-point methodology to…
IPI Named #18 in Best Companies to Work For list
IPI named #18 in Best Companies to Work For list which follows IPI’s three-star Best Companies…
FourNet & Alzheimer’s Society Win Gold at ECCCSA Awards
FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards…
How to Enhance Customer Experience This Black Friday
Smart Chatbots and Personalisation: How to Enhance Customer Experience This Black Friday Ahead of the annually…
Cirrus Adds NICE CXone Mpower To Its Portfolio
Cirrus Adds NICE CXone Mpower To Its contact centre Portfolio to Transform the UK Mid-Market CCaaS…
Content Guru & NHS England Receive ‘Highly Commended’ at IT Industry Awards
Content Guru and NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the…
70% of Contact Centre Agents Would Recommend Their Job to Others
An Enhanced Reputation of the Contact Centre Industry: 70% of Agents Would Recommend Their Job to…
Grands Moulins De Paris Deploys Cloud Contact Centre Solution
Grands Moulins De Paris Deploys Genesys Contact Centre Cloud Solution with Sabio Group Sabio Group, a…
Contact Centre Network NI Awards – And the Winners are…..
Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders…
Azamara Dedicated Contact Centre Drives up Cruise Bookings
Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions…
Content Guru Wins Innovation Award at Business Excellence Awards
Content Guru Wins ‘The Innovation Award’ at the Lloyds Bank British Business Excellence Awards 2024 Content…