The customer service industry has been named the UK’s second best-performing industry for employee benefits, according…
Category: Editorial Category
French CX Leaders Embrace AI Revolution
French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut Inaugural event showcases…
Webinar: How Conversational Intelligence Turns Conversations into Insight
Every day, contact centres handle hundreds (sometimes thousands) of customer interactions. But many of those conversations…
Empowering Agents with AI: A Vision for Future of Customer Support
Empowering Agents with AI: A Vision for Future of Customer Support within the Contact Centre –…
Transforming Customer Service Automation With AI Agents
Transforming Customer Service Automation in the contact centre with AI Agents – Business Systems White Paper…
Avaya Triage Week – Talk to the People who know Avaya inside out
Avaya Triage Week – Talk to the people who know Avaya inside out – No sales…
Graia – Where AI Listens, Understands & Responds with Empathy
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy Bulb…
Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service
Gartner Survey Finds 60% of Contact Centre Agents Fail to Promote Self-Service – Agents Play a Pivotal…
Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence
Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80…
Nationwide Investment into Virgin Money Creates Contact Centre Jobs
Nationwide, who took over Virgin Money in October 2024 for £2.9bn, are to create 370 new…
Steps to Future-Proof Customer Experience for the Age of Agentic AI
Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains…
How an API-First Design Empowers Cloud Contact Centres
How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive The landscape…
Make every call count: Jabra launches Engage AI Complete
Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…
The State of UK Business Process Outsourcing
The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to…
Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success
Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…
Multiagent Systems: Taking Agentic AI to the Next Level
Multiagent Systems: Taking Agentic AI to the Next Level in the contact centre Jurgen Hekkink, Head…
Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace
A snapshot of the state of Generation Z in the workplace has been published illustrating a…
Clarity in the Chaos: Contact Centres Are Turning Data into Direction
Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In…