Aspect Software’s cloud-optimised Unified IP 7.3 offers new compliance features, greater TCO • New compliance features…
Category: Editorial Category
Outsourcer Voice makes key appointments
Voice has appointed five key new appointments as it continues its programme of rapid growth investment.…
Tips on buying Workforce Management software
Workforce Management software is a valuable tool when it comes to cutting costs in your call…
Big Data needn’t be as complex or costly as it might appear
Helen Murray, Chief Customer Solutions Officer for leading customer engagement provider, Webhelp UK, argues analysing Big…
Nationwide Energy goes into administration
Nationwide Energy Services, part of Save Britain Money Group, has ceased trading and entered administration with…
We Fight Any Claim create 140 new jobs
We Fight Any Claim, who specialise in PPI mis-selling claims, the have announced the creation of…
Seven Tips Around Multichannel Integration in Your Contact Centre
Offering your customers multichannel to contact you, such as web, phone and social media, is becoming…
RESPONSE shortlisted for CCA Excellence Awards 2014
RESPONSE shortlisted for CCA Excellence Awards 2014 in the following categories: Best Outsourcing Partnership – Hiscox…
How to produce seamless, customised performance metrics
How to produce seamless, customised performance metrics – Susannah Richardson at mplsystems.co.uk Since the beginning of…
SJS Solutions launches Optymyse
SJS Solutions have launched their latest suite of audio visual communication solutions Optymyse™ 4.1 specifically aimed…
Jabra Launches Public Sector Promotion
Jabra launch a price promotion to specifically support channel partners who supply headsets into the Public…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
Increased Use of Sorry Indicators of Poor Customer Service
Special Report on Behavioural Cues Finds that Politeness Has an Impact on Customer Satisfaction; Overall Global…
Interactive Intelligence – Delivering Superior Customer eExperience?
Interactive Intelligence to Host “What Does it Take to Deliver a Superior Customer Experience?” Industry Web…
PCI Compliance White Paper published by Encoded
PCI Compliance White Paper – Telephone Payments & PCI DSS By Rob Crutchington – Director at…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
CCA Excellence Awards 2014 Awards Shortlist announced
The CCA shortlist for the Excellence Awards 2014 have been revealed with the Award winners will…